Email - Action Required: Amazon seller account review
Hi,
I have received an email that is either genuine or a very good fake, with the title "Email - Action Required: Amazon seller account review". It wants me to click on a link and answer some questions to arrange a virtual video call to confirm my identity, which I am happy to do, but I would like to confirm that the email is genuine before I input my merchant token etc.
I can't see anything within my seller account to indicate that this email has been sent, and the email also says that "Your Amazon selling account has been deactivated ", but there is no indication of this either, which makes me think the email may be a good scam.
Whenever I have used seller chat (for other issues), the replies that I get have been unhelpful and inaccurate (to be polite), and I see that the help that people get is on here is great, so that is why I am asking here first. Could an Amazon mod please take a look at my account and let me know if this email is genuine?
Also, if any Amazon sellers think that the email sounds genuine, do you know how long I might have before my account is actually deactivated?
Thank you very much
@Seller_VJ4XoAkjDpjPH @Ash_AMZ @Ezra_Amazon @Jessica_Amazon_ @Maja_Amazon @Sarah_Amzn @Winston_Amazon
Full email below FYI:
Dear Seller,
selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.
Why is this happening?
We have reviewed your account and would like to confirm your identity.
How do I verify my identity?
To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.
After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.
We’re here to help.
If you have any questions, contact Selling Partner Support.
Seller_CbwHzxtZ0WP5C
Update - my account was deactivated, so I have had a call with Amazon and there are lots of accounts within my main seller account for different countries and that is the problem. They have the same login details. I had to complete the questions on the link for the video interview, but there were lots of things I need to do after that including taking a screenshot. She talked so fast. I asked her to slow down several times. She said that after the video verification, then we can get the Mexico and USA accounts (which seem to be the issue) closed. I was aware of the Europe accounts, as I used to sell in Europe before Brexit. I have never used the outside of Europe accounts and did not open them.
If anyone has done this before, are there any instructions or a guide available, as I couldn't write down the instructions fast enough. I asked her to email me, but she hasn't. Nightmare!
Spencer_Amazon
Hello @Seller_CbwHzxtZ0WP5C,
I am Spencer with Amazon.
I checked with our partner team and they are unread notification regarding your account.
You can find them by clicking on:
Menu > Performance > Performance Notifications.
Let me know if I can be of help.
Regards, Spencer
Seller_CbwHzxtZ0WP5C
@Spencer_Amazon Thank you very much for your help. I found the notifications. I have done the video call, sorted the Mexico/US account and managed to get my UK account unlocked. To save me starting a new post, I was wondering if you would be able to assist with my next problem.
My UK account is now at risk of deactivation because I lost an A-Z appeal. I don't sell in large volumes, so only 1 problem has taken me over the 1% target. My buyer didn't receive their order, but I received no communication (until the A-z email). The courier lost my parcel, which I believe is an issue out of my control so I appealed, but the appeal failed because Amazon believe that the Yodel tracking number is invalid, but it is the correct tracking number. I have 100% valid tracking rate (plus the tracking number works on the Yodel website). Are you able to help me to re-appeal? Thank you.
