Hello, first time amazon seller here, I have one parent product with 3 sizes. On the consumers purchasing page no variations are showing and all my variations are saying the same size when I click on them on my inventory management page. Someone help me please

We have a serious issue with our listing and need to speak to somebody in the UK by phone or even better via teams who is able to sort a technical issue where the listing is showing either FBA and FBM at the same time or just FBM even though we only do FBA, nobody through the normal routes via Seller Central can sort it. We have tried all the suggestions from Amazon and nothing is resolving the issue. Sales have plummeted as 85% of our listings are now inactive so stock is now in stranded. if feels like the somebody is changing the settings and we cant do anything about it.

We recived this e-mail and what should we do now

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have deactivated your account because you created one or more ASIN variations that violate our ASIN Creation policies. Selling partners may not:

-- Change the product’s detail page (parent or child) to become fundamentally different from the original product listed.

-- Change the parent product's detail page so it does not match the children.

-- Add incorrect child variations that are not true variations of the parent product.

-- Add multi-pack variations that are not manufacturer created to an already existing parent.