Need help to complete INFORM Act
My account was deactivated due to INFORM Act so I have already completed 3 out of 5
However, I cannot open the page to complete Identity verification as it keeps being redirected to Account Health case log
I have already submitted case log but did not receive any helpful instruction
Please help me on what to do so I can complete the remaining INFORM Act requirements
6 replies
Cade_Amazon
hello @Seller_dHl8PKo0vo9DX,
Thank you for utilizing the seller forums. I hope all is well.
As you have mentioned, I understand that your account is deactivated due to the inform consumers act.
Per our inform consumers act policy, the INFORM Consumers Act is a new US federal law that takes effect on June 27, 2023, and places new obligations on Amazon and high-volume third-party sellers who sell products in Amazon’s US store. Under the new law, high-volume sellers are required to do the following:
- Provide, and Amazon must collect, verify, and disclose, certain specific information about their business.
- Keep this information current and notify Amazon when their information changes, at which point Amazon must verify the new information.
- On an annual basis, certify that their information is current.
Thank you for sharing the screen shot of your account. When an account is deactivated due to inform consumers fact, usually there will be information in the red banner stating along the lines of that your account is deactivated due to the inform consumers act and once the account has been fully verified, it will take up to 48 hours for the account to be reinstated.
Have you received a performance notification or a case log containing information on why your account was deactivated? If so, is it about the inform consumers act or something else? If you have received a performance notification or a case log, attach it to the post and make sure to remove any personal information.
However, I cannot open the page to complete Identity verification as it keeps being redirected to Account Health case log
I have already submitted case log but did not receive any helpful instruction
Can you provide a case log(s) please?
I see that you may have additional questions. For this reason, I am forwarding your information to the Account Health Support team for further investigation into this matter. Please ensure that your contact information is up to date so they may reach out to you.
If you have any additional questions or concerns, please reach out to us here in the thread.
Best,
Cade
Emet_Amazon
Hello @Seller_dHl8PKo0vo9DX,
I appreciate your follow up information.
Please check case log ID 13042840481, store name: NguyenNgocThuy
I understand the policy and always ready to comply with it. I have completed 3 out of 5 steps as captured and I need help to pass the identity step as it keeps being redirected to Account Health case log
The clarification of the situation has made it apparent that this scenario does exceed our ability to offer more guidance in this space.
I have gathered your information and the case you provided and ensured its transfer to the appropriate teams to continue researching the issue on your behalf.
As these teams may respond via case log, or performance notifications, please continue to monitor these communication points. Additionally, I would suggest that you continue monitoring the INFORM status in the account health or account info sections of seller central for any updates.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
