OTDR is currently at 75% purely as a result of Royal Mail not doing their job properly
I currently buy all my postage through Amazon and yet my OTDR is currently at 75% purely as a result of Royal Mail not doing their job properly. How can I get my OTDR above 90% please?. I need specific guidance on improving my On-Time Delivery Rate when the delays are caused by Royal Mail's performance issues rather than my own fulfillment processes.
OTDR is currently at 75% purely as a result of Royal Mail not doing their job properly
I currently buy all my postage through Amazon and yet my OTDR is currently at 75% purely as a result of Royal Mail not doing their job properly. How can I get my OTDR above 90% please?. I need specific guidance on improving my On-Time Delivery Rate when the delays are caused by Royal Mail's performance issues rather than my own fulfillment processes.
0 replies
Seller_hOZNPw7G8FIjl
It would help to know which RM service you use?
Seller_ZQyopdiwkUHOZ
I doubt it's down to Royal Mail, otherwise no one using them would have an above 90% rate.
Are you on the professional seller plan or the individual? If you're on the professional, you can extend the expected delivery times after dispatch. You can even do it by region if you find the only 'late' deliveries you're getting are to places like Northern Ireland or the Highlands.
If you're on the Individual plan, you could extend your handling time if you want to improve the score, but if you just want to make sure you're protected from punishment, do ALL of the following:
- Use Buy Shipping to purchase shipping
- Have SSA turned on in your shipping settings
- Either Have Automated Handling time turned on OR have your handling time set to 0 or 1 day(s).
If you do all three of those, your OTDR numbers won't improve, but you'll be protected from punishment for not meeting the metric.
Seller_ZQyopdiwkUHOZ
There are currently two frequent types of complaints about Royal Mail:
1) People who don't choose a service that meets their needs and then blame RM for that.
2) People who are having a problem with VTR because of an Amazon glitch that is preventing the VTR system from updating if tracking was entered for a shipment after the order has already been marked as dispatched.
Neither of these are Royal Mail problems.
If it was a RM problem, it would be a problem for EVERYONE who uses them, but plenty of us have VTR and OTDRs of 99-100%.
Seller_ZQyopdiwkUHOZ
I'm on here multiple times a day, every weekday and read most threads. Most of the people complaining about OTDR who are failing to meet it are failing to meet it because they're not sending with a fast enough service.
They don't. A handful of people opening threads are, but the majority aren't. When VTR was having issues, each thread on the topic was getting to hundreds of posts inside a few days and the forums was mostly threads about VTR. Actually more than half of the threads created. The current OTDR complaints are a fraction of that.
And I can say with certainty you can have a 100% OTDR with Royal Mail because we do.
Seller_QFivb25YBNqBc
Royal Mail did not help the matter either. I had no issue with my shipments, using Parcelforce, until Royal Mail messed things up. All trackings go through the Royal Mail system only to be diverted back to Parcelforce for large parcels. I am sure this is not compatible with the Amazon system.
My account is at risk of deactivation due to Royal Mail or Parcelforce being unable to deliver a 24HRS parcels within the contractual time frame. It is just not working well at this moment with Royal Mail
Seller_EpXPhVLnbs8X3
I had the same issue...had always used 2nd class post without issue, but since December, I kept getting problems with things arriving late or being misdelivered and my OTDR was affected too, so I changed over to RM Tracked 48 to see how that would fare instead. It was ticking along nicely but then I actually had the same problem again a couple of weeks ago because of a late delivery, even though they could see I had shipped it on time!! Despite this I have decided to stick with a tracked service for Amazon because it's generally a more efficient service now and customers here seem to be fine with paying a little more in shipping.
And in answer to your question, the only thing you can do is track your shipped items by label number on the RM website to see at what stage of delivery they are at, and follow up with Royal Mail customer service themselves either by phoning or sending an email. I had half a dozen outstanding at one point so I emailed with all the reference numbers and did actually get a reply addressing each shipment, it took a couple of days to hear from them and I really had to search for the form to fill in ! x
Seller_zpnLYuX7LZAMX
We have the same issues with EVRI. We are doing the Premium 1 Day Shipping, and yet our OTDR dropped to 54.55%. We have a cutoff of 1 PM, and the issue is that OTDR tracks the 1st promised date without extensions. While our dispatch is on time, Evri's first scan is happening so late (often 2–3 a.m. on the actual delivery day) that it's impossible for them to meet a 24-hour delivery window.
Seller_EpXPhVLnbs8X3
And... here we are again just 6 days after I last posted...I've had around a week without a warning notice on my dashboard, and here I am back again in the same situation.
Out of 6 orders sent in the past 30 days, only 5 were delivered on time.
I am caught in an impossible situation here, as a micro business previously in Handmade and now in the main catalogue through no choice of my own, I simply cannot compete in order to get the volume of orders required to rise above this cycle!
Has anyone actually had their listings deactivated because of this issue?
Seller_QgnlRdJJaJLON
Same for us and "threat of deactivation"
We have changed nothing - normally our OTDR is 95%
