I’ve encountered a strange and frustrating issue on Amazon Seller Central since yesterday, and I’m hoping someone might have insights or has experienced something similar.
Yesterday, I sold a product through FBM (Fulfilled by Merchant), which was odd because that product only exists in my inventory as FBA (Fulfilled by Amazon). When I checked my inventory in Seller Central, the product is listed only once under FBA. Yet somehow, Amazon is showing it online as being sold by me twice—one as FBA and one as FBM.
To fulfill the order, I had to create a manual fulfillment order (which was expensive) because canceling the order would negatively impact my metrics. I immediately logged a case with Amazon to investigate the issue.
This morning, to my shock, I received two more FBM orders for products that exist exclusively in my inventory as FBA, and one of those orders was for the same product as yesterday. I’ve been on the phone with Amazon support, but I haven’t been able to get a clear resolution.
Here’s the situation:
These products do not exist as FBM in my inventory; they’re strictly FBA.
My Seller Central inventory only shows one SKU for the affected ASINs, and it’s FBA.
I cannot adjust stock or manage these phantom FBM listings because they don’t appear in my inventory.
Fulfilling these orders via manual fulfillment is significantly more expensive than FBA fees, and it’s not sustainable.
I’m completely at a loss for how this is happening.
Has anyone else experienced something similar? How did you resolve it? Any advice or insight would be greatly appreciated!
