How To Close My Deactivated Account
My account was deactivated in December 2020 and despite multiple attempts to get it reactivated it remains deactivated. I have now given up and wish to close the account. Am even prepared, if I have to, to walk away from the £162 of my money they hold. Am not prepared to waste any more of my time on this account, time is a valuable resource for my business and could be better used elsewhere.
Any suggestions?
8 replies
Seller_MXDZhBZhY7rH0
I believe you wont have an option to close the account for good. Amazon will keep it open in suspended status in case you were to try and open a second account as a way of working around it. Any particular reason you’d want to close instead of just leaving it in suspended status?
Abella_AMZ
Hello @White_Rose_Supplies,
I’m Abella from Amazon, here to assist you.
Going through your post I understand that you have concerns with closing your selling account.
Thank you @Selling_Wisely for the inputs.
I regret informing you that your account is currently in an inactive status which cannot be closed/terminated.
To understand on how to close an account, please go through our help pages here
However, to work on the account re-activation would request you to share the first and last performance notification that you received from the team so that we can go through it and provide more insights on the same. You can go to Seller Central > Performance > Performance notification.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_km0WD0OFUrIFp
Hi
Thanks for replying. I wish to delete because I don’t see the point of having a dead account hanging around.
The 1st performance notification was in December 2020 but that no longer shows on the account. The 1st one that I can see is;
Hello,
We have deleted all the product feeds that were added through your Amazon selling account.
Why did this happen?
We arrived at this decision because your account is currently deactivated due to policy violations. This is a cautious step to ensure that our customers do not view potentially incorrect information on Amazon.
How do I reactivate my account?
Your Account Health dashboard (https://sellercentral-europe.amazon.com/performance/dashboard) has a “Reactivate your account” button. Click that and submit the required information. You would have received this information with the deactivation email as well.
Will my product feeds become active if my account is reactivated?
Your product feeds and information submitted prior to deactivation will not be reactivated. You can add it again using Manage Inventory either one at a time or in bulk (https://sellercentral-europe.amazon.com/gp/help/help-page.html?itemID=41&ref=ag_41_bred_200220550).
For a supporting course on how to list products, please visit Seller University (https://sellercentral-europe.amazon.com/learn/course?courseId=4&ref_=su_breadcrumbs).
– iOS: https://itunes.apple.com/us/app/amazon-Seller/id794141485
– Android: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en
and the last is;
Hello White Rose Supplies,
We received your submission but do not have enough information to reactivate your account.
Why did this happen?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.
What happens now?
Your account will remain deactivated. If you do not provide a valid appeal, or choose not to appeal the deactivation, after 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk in accordance with the Funds Withholding Policy.
How do I appeal this decision?
If you have additional documents or information that you have not yet provided, you can submit your appeal by following the instructions on the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
Review our past communications with you that specify the information required to appeal this decision.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, you can explain how you identified this issue by following the instructions on the “Account Health” page in Seller Central and we will investigate your concern:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
To view your account performance, select “Account Health” on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the “Account Health” page in Seller Central:
https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_pq
On iOS:
https://itunes.apple.com/gb/app/amazon-seller/id794141485?mt=8
On Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
ASIN: B0077QE2HM
BRAND: Sanicat
TITLE: Sanicat Classic White CatLitter 30L
ASIN: B00FJ68UYS
BRAND: Sanicat
TITLE: Sanicat Antibacterial Absorbent Cat Litter, 25 Litre
ASIN: B00GVDZQY0
BRAND:Sanicat
TITLE: Sanicat Classic Absorbent Cat Litter, 30 Litre
Sincerely, Merchant Review Team, Amazon.co.uk
I have received this or similar messages many times, I reply with the information, then they ask for exactly the same info again. Which is why I have given up, from my perspective it seems like an automated system in a loop that I cannot break out of.
thanks for any help
Best Regards
Kev
Seller_la04WA11FdDnu
Hello @White_Rose_Supplies
This is Art from Amazon to assist you.
We understand that your account has been deactivated and you have been submitting appeals to reactivate your account.
For Privacy reasons, our team do not share their investigation methods but they thoroughly review the appeal before giving taking a final decision.
We would request you to once go through the information submitted during the appeal process and check if the appeal submitted is actually matching the requirements, or how can you make your appeal stronger.
Please refer to Document Guidelines for Seller Appeals to know more information about appeal submission.
As your account is currently inactive, you will not be able to close the account. we would request you to reconsider your decision and try submitting a new appeal through Account Health Dashboard to reactivate your account.
Kindly keep up posted if you have further queries, we would be more than happy to help you.
Regards,
Art.
Seller_km0WD0OFUrIFp
Am afraid the link does not work
If you don’t work for Amazon, you’ve been mistakenly directed to an internal-only Amazon system. Please contact the source of this link and request a corrected link.
best regards
Kev
Seller_km0WD0OFUrIFp
Hi
Thanks for any help given
I still do not believe my account can be re-activated, this is for the following reasons;
- My invoices for the products concerned are from a wholesaler, amazon do not accept wholesaler invoices, I cannot change this
- I was asked to prove authority to sell. The manufacturer refused to give me this as I was not their customer. The wholesaler refused to give me this as it was not their product. Both are entrenched in their positions. I cannot change this
- Invoices submitted have to be less than 360 days old, mine are now over 2 years old. I cannot change this
Best Regards
Kev
