Amazon issued a refund beyond the total order value ? How ?
Why Amazon gave refund to buyer beyond the value of the order ?
Customer ordered a product with a total value of $19.20+$0.38= $19.58 on Prime Day 16th (Yesterday)
Immediatly after ordering Amazon issued a refund of $30.24 resulting in a negative total balance of -$10.66
How is this possible ? Is this a new way for customer to make money ?
I noticed this customer had ordered a couple of times before one 5 months ago another 6 months ago. Both orders were $24.99 because it's not Prime Day Deal. Did Amazon over-refund so that the price of two orders matches the Prime Day Deal price ? What ! ! !
0 replies
Roberto_Amazon
Hello! @Seller_lBqAWikWAEnTX
Thank you for the screenshot, I will also need the Order ID to further review this.
Looking forward to hearing from you.
Regards,
Seller_c9wXTQJqiWhCy
Hello
Did you create a case and was it resolved ?
We just noticed the same thing on one of our orders
The item cost was $ 12.99 , customer received a refund of $ 75
we created a case and we received an automated reply , not solving my case and i just asked for it to be escalated
