We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?
We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.
Hello @Seller_jucuK4xvuHzTF,
I am Spencer with Amazon.
Have you opened a case with seller support for the multiple return labels?
Regards, Spencer
you only get charged for the labels that are actually used, not the ones issued. If the customer uses one label per cravat, you will get 3 charges. If they put them all in one pack and use one label, you will get charged for one label.