Warning for an invalid tracking number, but when I checked the report for invalid tracking numbers, all of them were actually valid. and ON-TIME.
I received a warning email for invalid tracking numbers, but when I checked the report for them, all were valid.
I reached out to Amazon support regarding the tracking information issue. They advised me to update the tracking information before delivery. However, as I explained I purchased the shipments from a carrier and entered the tracking numbers on my Amazon account for the order, this is what I have done for more than thousands of orders so far...... they suggested asking the carrier to update the tracking information for Amazon. I clarified that the carrier wouldn't necessarily know that the package is for an Amazon order, as they handle millions of shipments besides Amazon's. I'm seeking assistance on how to resolve this issue.
I received a warning, but all tracking numbers are valid on the carriers's website (PUROLATOR) , ****on-time delivery,***.
11 replies
Seller_OvL8C4BJWiuS9
Is Puraltor an integrated carrier with Amazon? If not, then the tracking information isn't scanned to Amazon as Received, In-Transit or Delivered.
Emet_Amazon
Hello @Seller_EYOm1VTPNnC4p,
Thank you for posting your concerns with tracking issues for the carrier Purolator.
Our team is aware of the concern and it is currently being investigated. We do not have any updates available as of now.
I have gone ahead an passed your concerns and information to the appropriate teams to continue researching this on your behalf.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
