Evri Adjustments
Hi
have had 1494 adjustments and a charge of £1916.84 applied to my account for evri adjustments on 25/26 April. I can see the individual adjustmets for each order but dont know how to look at the carrier vs my postage option to see if there is a variance...does anybody know?
the adjustments are clearly wrong and cover pretty much every transaction for weeks on end through March. My weights and sizes are well within limits so I know the issue is not mine
TIA
john
Evri Adjustments
Hi
have had 1494 adjustments and a charge of £1916.84 applied to my account for evri adjustments on 25/26 April. I can see the individual adjustmets for each order but dont know how to look at the carrier vs my postage option to see if there is a variance...does anybody know?
the adjustments are clearly wrong and cover pretty much every transaction for weeks on end through March. My weights and sizes are well within limits so I know the issue is not mine
TIA
john
8 replies
Seller_mhMQ3P4Zo1XQ4
same thing been waiting two weeks for a reply from Amazon regarding this . This happened last year and they did resolve and pay back I can’t remember the time scale though.
KJ_Amazon
Hello, Sellers. Thank you for your questions about shipping rate adjustments.
We are continuing to share questions with our partner teams and will follow up here with any updates or information about these adjustment charges. In the meantime: Amazon updated its rate card for shipping services for Evri, which may have contributed to the adjustments you experienced.
When you purchase shipping through Amazon Buy Shipping, we provide a provisional cost based on the current rate card and the shipment information you provide. The carrier (Evri) then reviews each shipment and makes adjustments in accordance with their surcharges and service classifications. These adjustments are applied by the carrier based on their own pricing policies and surcharge structures.
For the itemized breakdown of the surcharges, exact service reclassifications, and detailed pricing logic you have requested, you will need to contact Evri directly, as they are responsible for applying and explaining these specific charges. Amazon processes the adjustments as provided by the carrier, but the carrier maintains the detailed breakdown of how each surcharge was calculated.
You can view the current Evri rate card and shipping services fees here: Shipping services fees: Evri drop-off services.
Please note that Evri applies adjustments for larger packages.
