Receiving items not ordered
I have a weird problem.
My husband does not have an Amazon account… never had one, if he wants anything I order it through my personal account, but that is very rare, perhaps once a year and all in my name not his.
Yet… for the last 18months he has been receiving parcels from a fulfillment centre (his name & address are correct). Sometimes 2 or 3 a week, and then they will stop for a few months and then start up again. Its a whole range of items from eyelash extensions, makeup, shoe covers, ipad covers to name but a few.
The driver won’t take them back, there is no paperwork and as I said he has no account to contact Amazon direct himself. Would not be so bad if anything useful arrived but we are just giving them away to neighbours & friends, or they just go in the bin.
Any thoughts would be useful as it is starting to become a nuisance but somebody somewhere is missing these items and probably putting claims in for non-delivery.
Thank you
15 replies
Seller_EJIX7rqDNQJi2
Based on your post, it is possible that an overseas seller decided to randomly pick your shipping address to use it for customer returns or as a place where to send any removal orders, in case they are unable or unwilling to get a proper local return address, which is a requirement.
Seller_SksXqGJ0O5wVG
Hi Kika,
Interesting idea… just had a look at the address label on the one he received earlier this morning and his name is spelt correctly (we have an unusal surname) and they also have his correct mobile number… neither of which is known to Amazon.
When one of the items arrived in the summer we did an Amazon search on the product and it looked like only a couple of Chinese drop-sellers where stocking it.
He does buy a lot on Ebay and from China, so maybe one of these could have cross-indexed some of their records and his info has ended up with what they also sell on Amazon.
LOL - Just as I am typing the doobell just rang and its anotherAmazon parcel… this time gloves - so at least its something useful for a change.
I think this is destined to be one of lifes mysteries.
Seller_esvgLzKXw2YAl
Why aren’t you just refusing to take them?
Whilst the driver won’t take them back once you have received them, you should be turning them away.
Wherever they are coming from, will eventually get the returned and cause a problem at some point.
By taking them in and then giving them away etc, you are effectively stealing them. Really not a good situation to be in, if the police end up knocking on your door.
More than likely, it’s some part of a scam, or simply someone has made an error with addressing somewhere.
Seller_1xNUKWQatg5LJ
It’s called ‘brushing‘ and is done so they can review the product as a verified purchase (either positively or negatively!), they don’t want the product, just to be able to review it - https://www.google.co.uk/amp/s/clark.com/shopping-retail/amazon-scam-brushing-warning-deliveries-you-didnt-order/amp/
Seller_SksXqGJ0O5wVG
Thank you for your replies.
Yes… they are usolicited goods and as Sandy pointed out… no paperwork. If there was paperwork or a return address we would just scribble out our address and put them in a post box back to Amazon.
Brushing - never heard of that. Read the article in the link - Thank you. Definatly no drugs or banned weapons (I thought all weapons where illegal here in the UK) if so I would be calling the police. Also with no paperwork there is no account to report with regard to ‘abusing the review system’ and any ‘porch pirates’ are welcome to the parcels.
Seller_bhSWqoVh7Pn98
Take photos of the labels on the box, note the parcel tracking numbers etc. Then WRITE to Amazon
Amazon Customer Services (FRAUD DEPT), Patriot Court, 1-9 The Grovetown, Slough, Berkshire SL1 1QP
Give them only your husbands details, and phone number, so not linked to your Amazon Account
If unsolicited goods, they are yours, as other have said for adding positive feedback most likely so they sell more and it is at a low cost to them
I assume all shipped by Amazon Warehouse, so they can be traced if they want to bother
Seller_SksXqGJ0O5wVG
@4thought - We have heard of that scam, everything we have received so far has been low value items and to honest what could be considered as ‘tat’
@DAE-1 - I have made a note of that address and going forward will pass on the info to the fraud dept and yes… they are all Amazon Warehouse packaged. And LOL at your comment ‘if they want to bother’. This is the first time I have ever posted to the forums but I do read them for any useful tips and advice and I have picked up on the general vibe that they do tend to sweep things under the carpet
Seller_z6B2L9xab6HlP
- I would start with @Kika’s theory that it’s a removal order from a seller.
Are there ever any dispatch notes in the parcel? If so, is there an RA number? e.g. SELLZ-19101499Z-EDI4-1
If there is no dispatch note does the text on the barcode at the bottom of the package include the words “vendor-returns”? - If none of those are true it’s likely to be a fraudulent order. In which case follow @DAE-1’s advice about reporting it as fraud. Amazon should only need a copy of the address label to be able to follow up on this. I would expect it to be a seller taking control of buyer accounts in order to place orders for their own items. They get the money, buyer complains of fraud and gets refunded by Amazon and you get a free item.
