Ok can anyone help me please, Ive been suspended for drop shipping but we don't dropship
Hi,
We have sold on amazon in a small way for just over 2 years, then on the 23rd September we got the following message:
Hello,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed.
Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral-europe.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral-europe.amazon.com/gp/help/G201808410.
We don’t dropship so I don’t know what to do to get this sorted, can anyone help point me in the right direction.
Thanks
33 replies
Seller_7VbclcPFFRTnc
someone else had this too who says they definitely don’t dropship
do you sell elsewhere ? pick slips possibly mixed
or a different company name on your return labels etc ?
Seller_Naabx5ri5wnrk
Hi, Thanks for taking the time to read my post.
We sell on Ebay but don’t actually sell the same products on Amazon.
We don’t trade under a different company name or have a different returns address.
All our products are sent from our store here and we do the shipping and input the tracking information into amazon.
Ive spoken with Amazon on the phone a few times trying to find out how i can fix it but no one can tell me what has actually happened so i don’t know what to do to fix it.
Any pointers would be really helpful.
Thanks
Seller_EHYOwAkoZV3Hb
Trying to think outside the box as there has to be a reason for this mistake, probably by a bot.
Could it be that some other seller is dropshipping your items and you have been wrongly implicated in this misdemeanour?
Have you noticed any customers making repeat purchases with different delivery addresses?
Seller_pTdEGyy3RCJTn
Hi @David_Dixon_Garden_F ,
This is Danii from Amazon to help you with your concerns. Thank you for providing insight about your account status, and thanks for @The_Little_Shop for your help.
I can understand that your concern is regarding your account that has been deactivated and your are not agree with the reason of deactivation, so we have notified this issue to the concern team, request you to kindly keep a check on your performance notification for further communication, you can expect assistance at the earliest as we can not promise you a specified time, appreciate your patience.
Thanks for reaching out to us.
Regards,
Danii
Seller_7VbclcPFFRTnc
I was just reading the dropshipping policy page again and saw something about returns. Is your return address the same as your ship from ?
If you intend to fulfil orders using a drop shipper you must always
Be responsible for accepting and processing customer returns of your products
Seller_Naabx5ri5wnrk
Does anyone have any suggestions on anything i should be saying/adding to our appeal to get re-instated?
Thanks
Seller_Naabx5ri5wnrk
Hi everyone, thank you so much for all your time. Its good to not feel isolated when something like this happens to your business.
Anyway I’ve email the managing director email that has been suggested as the appeal section won’t let me add anything else so fingers crossed that something or someone can help.
Ill keep you posted on what happens next when i hear more.
Thanks again.
Seller_Naabx5ri5wnrk
Hi everyone,
Well I’ve email as discussed last week but not heard anything back, anyone got any experience with how long it will take to get a reply from managingdirector@amazon.co.uk?
Thanks,
David Dixon Ltd
Seller_vAlwcHMSyZYWA
@Danii_Amazon I’m having similar issue with my account. I was not using this account since last 10 month, today I decided to use it and send inventory but I got the notification regarding account deactivation and that was the message :
“We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct sellercentral-europe.amazon com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral-europe.amazon.com/gp/help/G201808410”
I think there is some sort of mistake in this suspension. Because last
time I had used this account was in March 2022 that makes it 9 to 10 month
ago so no question of drop shipping.
