Account deactivated and unsure how to proceed
This is just a complete shot in the dark at this point but maybe someone has an idea how to resolve this.
Our account has been deactivated in all European amazon marketplaces due to a handful of orders that we had issues with 5 months ago that have been resolved then as well. (Some were lost in transit, damaged in transit, cancelled due to an incorrect inventory).
Right now, Amazon requested us to provide POD and stock confirmations for the orders as evidence that they were fulfilled. We have provided this information but the appeal keeps getting rejected and bounced back to us as incomplete.
The 3 points that they are requesting are: POD of recent orders, Proof of inventory, Proof of company.
The 3 points that we have provided are: POD of recent orders, invoices of inventory from our distributors and the payment confirmations for them, company proofs(website, ebay, company registry, etc.)
After supplying this whole information, we are still getting bounced back with the same appeal rejection stating that there is not enough information provided but without any clear message as to what information is missing from our appeals.
I understand that this is a long shot, but has anyone had this issue before and was able to resolve it? I have had 0 luck contacting Amazon support as they copy the exact same message from the email and reply with it every single time.
Thank you.
6 replies
Sarah_Amzn
Hello @Seller_U128oPH3wQ6I7,
I'm Sarah with Amazon.
Thank you for posting on Forums.
I'll transfer your case to the Account Health team to ensure you receive the best possible support.
While your case is being transferred, you're welcome to continue discussing it here in this thread. The Account Health team will review the conversation and pick up where we left off.
Regards,
Sarah.
Seller_LVJaidBR9PT5Z
Hello, we had a review flag up a while ago which amazon was also asking for similar documents, ours kept getting rejected too when they were correct, what worked for us was calling amazon health specialist and they checked everything provided then forwarded it again for a review after they checked it and then our account was fine the next morning.
Ours was a temporary review and not deactivated but just an idea as it worked for us after multiple rejections.
This is always an issue, you can call and sometimes the team have information on what else they want that only they can see.
Ash_AMZ
Hello @Seller_U128oPH3wQ6I7,
Ash here to assist. It has been understood that you need help with your account reactivation.
To help you better, , kindly share the deactivation notification over this thread.
For dedicated appeal support, you can use the “Call me now” button on the Account health page.
Thanks @Seller_LVJaidBR9PT5Z for your inputs.
Please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
