I am not sure there is any solution to this one but if anyone has any ideas I am willing to listen.

Buyer has returned an item using an amazon provided Evri shipping label.

The item was returned used and damaged. I have opened a safe T Claim and sent all the required images.

Amazon requested an image of the shipping label. I had already sent the label image so double checked it...... the return label does not include the bar code and tracking number. Just the QR code and the RMA number see image. It looks like Amazon are going to reject the claim based on the lack of tracking number on the return label. Of course I cant speak to anyone at amazon who can confirm that the rejection is due to the lack of a tracking number on the label but I am pretty sure thats the reason...... Any thoughts of a work around here??

Hi everyone,

I’d like to get a second opinion on this situation. A customer is returning an item via Evri, citing "performance or quality not adequate" as the reason for the return. According to the return details, the parcel was sent via Evri on December 17th, but I haven’t received it yet. I’m also not entirely sure if the parcel was actually sent, as the information provided on Amazon isn’t always accurate.

Upon checking the return status, I found the following message: Tracking status: Package is undeliverable and returning to sender because it is damaged.

It seems the parcel may have been damaged and is being returned to the customer (the sender), if I’m interpreting this correctly.

I’ve already reached out to the customer for an update and am currently waiting for their response.

In the meantime, what’s the appropriate course of action in a situation like this? Who is responsible for the damaged or undelivered item—the seller or the buyer?

Thank you in advance for your inputs.

Alex

So a buyer returns a item with an amazon prepaid return label (they are responsible for the return costs)

Amazon debit me £3.35 once they use the label,then auto refund the buyer for the item minus the cost of the label,

However they only take the cost of the label before vat from the buyer - £2.79.meaning I am paying the buyers vat on their label

Is this correct?

Surely the buyer should pay £3.35 for the return label?

I have asked amazon about this,amazon say it is because I am not vat registered therefore I can not charge vat on the postage label to the buyer....but I am not the one selling them the postage label?