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    Seller_dqG6Fu7z6J10Y

    Click & drop tracking query

    Hi, recently my On-Time Delivery Rate dropped to 77.27% due to Evri messing up deliveries. I decided to use Royal Mail 48 tracked using Royal Mail click and drop service.

    I have Amazon and Royal Mail click & drop all synced and it automatically marks the order as shipped on Amazon once I've created a label and Royal Mail have scanned the parcel. The problem is, on the Amazon order page, the service says 'Std UK Dom_2' where it should say 'Royal Mail Tracked 48'. I have also noticed the delivery doesn't show the tracking updates on Amazon and does not change the status from 'shipped' to 'delivered' once the parcel has been delivered.

    Any idea what I'm doing wrong or if this will effect the On-Time Delivery Rate as I don't think amazon will get a delivered notification as it not updating to delivered.

    Thanks

    41 views
    4 replies
    Fulfil Orders
    Tags:Royal Mail, Shipping labels
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    Seller_dqG6Fu7z6J10Y

    Click & drop tracking query

    Hi, recently my On-Time Delivery Rate dropped to 77.27% due to Evri messing up deliveries. I decided to use Royal Mail 48 tracked using Royal Mail click and drop service.

    I have Amazon and Royal Mail click & drop all synced and it automatically marks the order as shipped on Amazon once I've created a label and Royal Mail have scanned the parcel. The problem is, on the Amazon order page, the service says 'Std UK Dom_2' where it should say 'Royal Mail Tracked 48'. I have also noticed the delivery doesn't show the tracking updates on Amazon and does not change the status from 'shipped' to 'delivered' once the parcel has been delivered.

    Any idea what I'm doing wrong or if this will effect the On-Time Delivery Rate as I don't think amazon will get a delivered notification as it not updating to delivered.

    Thanks

    Fulfil Orders
    Tags:Royal Mail, Shipping labels
    10
    41 views
    4 replies
    Reply
    0 replies
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    You’re not doing anything wrong. It’s all correct although not ideal.

    10
    user profile
    Seller_dqG6Fu7z6J10Y
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.

    I might try to manually add the tracking instead and see if that tracks correctly and comfirms delivery, at least then I'll know there is an isue. The main problem is On-Time Delivery Rate drops as there is no confirmation of delivery.

    00
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I appreciate that you may think that but unfortunately, this is Amazon. What I said is correct.

    This has no effect on your OTDR.

    user profile
    Seller_dqG6Fu7z6J10Y
    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.
    View post
    10
    user profile
    Glenn_Amazon
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    HI there @Seller_dqG6Fu7z6J10Y,

    Are you buying your shipping from Buy Shipping? If you are concerned with your shipment On Time Delivery Rate and specific orders I'm happy to look into the issue however in order to do so I will need your most recent Case ID where you have escalated issues with the delivery rate for an order so we can review. Thank you for your understanding.

    -Glenn

    00
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    user profile
    Seller_dqG6Fu7z6J10Y

    Click & drop tracking query

    Hi, recently my On-Time Delivery Rate dropped to 77.27% due to Evri messing up deliveries. I decided to use Royal Mail 48 tracked using Royal Mail click and drop service.

    I have Amazon and Royal Mail click & drop all synced and it automatically marks the order as shipped on Amazon once I've created a label and Royal Mail have scanned the parcel. The problem is, on the Amazon order page, the service says 'Std UK Dom_2' where it should say 'Royal Mail Tracked 48'. I have also noticed the delivery doesn't show the tracking updates on Amazon and does not change the status from 'shipped' to 'delivered' once the parcel has been delivered.

    Any idea what I'm doing wrong or if this will effect the On-Time Delivery Rate as I don't think amazon will get a delivered notification as it not updating to delivered.

    Thanks

    41 views
    4 replies
    Fulfil Orders
    Tags:Royal Mail, Shipping labels
    10
    Reply
    user profile
    Seller_dqG6Fu7z6J10Y

    Click & drop tracking query

    Hi, recently my On-Time Delivery Rate dropped to 77.27% due to Evri messing up deliveries. I decided to use Royal Mail 48 tracked using Royal Mail click and drop service.

    I have Amazon and Royal Mail click & drop all synced and it automatically marks the order as shipped on Amazon once I've created a label and Royal Mail have scanned the parcel. The problem is, on the Amazon order page, the service says 'Std UK Dom_2' where it should say 'Royal Mail Tracked 48'. I have also noticed the delivery doesn't show the tracking updates on Amazon and does not change the status from 'shipped' to 'delivered' once the parcel has been delivered.

    Any idea what I'm doing wrong or if this will effect the On-Time Delivery Rate as I don't think amazon will get a delivered notification as it not updating to delivered.

    Thanks

    Fulfil Orders
    Tags:Royal Mail, Shipping labels
    10
    41 views
    4 replies
    Reply
    user profile

    Click & drop tracking query

    by Seller_dqG6Fu7z6J10Y

    Hi, recently my On-Time Delivery Rate dropped to 77.27% due to Evri messing up deliveries. I decided to use Royal Mail 48 tracked using Royal Mail click and drop service.

    I have Amazon and Royal Mail click & drop all synced and it automatically marks the order as shipped on Amazon once I've created a label and Royal Mail have scanned the parcel. The problem is, on the Amazon order page, the service says 'Std UK Dom_2' where it should say 'Royal Mail Tracked 48'. I have also noticed the delivery doesn't show the tracking updates on Amazon and does not change the status from 'shipped' to 'delivered' once the parcel has been delivered.

    Any idea what I'm doing wrong or if this will effect the On-Time Delivery Rate as I don't think amazon will get a delivered notification as it not updating to delivered.

    Thanks

    Fulfil Orders
    Tags:Royal Mail, Shipping labels
    10
    41 views
    4 replies
    Reply
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    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    You’re not doing anything wrong. It’s all correct although not ideal.

    10
    user profile
    Seller_dqG6Fu7z6J10Y
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.

    I might try to manually add the tracking instead and see if that tracks correctly and comfirms delivery, at least then I'll know there is an isue. The main problem is On-Time Delivery Rate drops as there is no confirmation of delivery.

    00
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I appreciate that you may think that but unfortunately, this is Amazon. What I said is correct.

    This has no effect on your OTDR.

    user profile
    Seller_dqG6Fu7z6J10Y
    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.
    View post
    10
    user profile
    Glenn_Amazon
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    HI there @Seller_dqG6Fu7z6J10Y,

    Are you buying your shipping from Buy Shipping? If you are concerned with your shipment On Time Delivery Rate and specific orders I'm happy to look into the issue however in order to do so I will need your most recent Case ID where you have escalated issues with the delivery rate for an order so we can review. Thank you for your understanding.

    -Glenn

    00
    Follow this discussion to be notified of new activity
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    You’re not doing anything wrong. It’s all correct although not ideal.

    10
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    You’re not doing anything wrong. It’s all correct although not ideal.

    10
    Reply
    user profile
    Seller_dqG6Fu7z6J10Y
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.

    I might try to manually add the tracking instead and see if that tracks correctly and comfirms delivery, at least then I'll know there is an isue. The main problem is On-Time Delivery Rate drops as there is no confirmation of delivery.

    00
    user profile
    Seller_dqG6Fu7z6J10Y
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.

    I might try to manually add the tracking instead and see if that tracks correctly and comfirms delivery, at least then I'll know there is an isue. The main problem is On-Time Delivery Rate drops as there is no confirmation of delivery.

    00
    Reply
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I appreciate that you may think that but unfortunately, this is Amazon. What I said is correct.

    This has no effect on your OTDR.

    user profile
    Seller_dqG6Fu7z6J10Y
    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.
    View post
    10
    user profile
    Seller_76AUwmqvSyRIM
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    I appreciate that you may think that but unfortunately, this is Amazon. What I said is correct.

    This has no effect on your OTDR.

    user profile
    Seller_dqG6Fu7z6J10Y
    I don't think it's right, I think the tracking should update on the amazon page like it does with other postage services that are tracked. I then think the 'shipped' status should update to 'delivered' once delivered. On the Royal Mail integration you even tick a box to comfirm delivery with Amazon.
    View post
    10
    Reply
    user profile
    Glenn_Amazon
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    HI there @Seller_dqG6Fu7z6J10Y,

    Are you buying your shipping from Buy Shipping? If you are concerned with your shipment On Time Delivery Rate and specific orders I'm happy to look into the issue however in order to do so I will need your most recent Case ID where you have escalated issues with the delivery rate for an order so we can review. Thank you for your understanding.

    -Glenn

    00
    user profile
    Glenn_Amazon
    In reply to: Seller_dqG6Fu7z6J10Y’s post

    HI there @Seller_dqG6Fu7z6J10Y,

    Are you buying your shipping from Buy Shipping? If you are concerned with your shipment On Time Delivery Rate and specific orders I'm happy to look into the issue however in order to do so I will need your most recent Case ID where you have escalated issues with the delivery rate for an order so we can review. Thank you for your understanding.

    -Glenn

    00
    Reply
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