Need Escalation: EUR 47,763.50 in FBA Overcharges – 29 Days No Response
EUR 47,763.50 in FBA overcharges – 28 days no response after docs provided. Unnecessary disposal & LTSF fees are being applied, August charges coming.
Hello,
We have an open FBA storage fee overcharge case (case ID 11295035662 available for moderators) which was opened on 7 July 2025.
All requested documents were provided, and there has now been 28 days with no further response.
The original claim totalled EUR 45,324.03. July additions (EUR 2,298.20 unnecessary disposal fees and EUR 141.27 aged inventory surcharges) bring the new total to EUR 47,763.50. These LTSF charges are being applied despite the inventory still not having reached the 365-day threshold. August fees will be billed soon, further increasing the total.
This is causing ongoing financial harm and operational disruption. EUR fees are being withdrawn from our GBP account, creating additional FX bank charges, and viable inventory has been disposed of unnecessarily.
Could a moderator or Amazon associate please advise on escalation for a case of this scale and urgency?
Thank you.
Need Escalation: EUR 47,763.50 in FBA Overcharges – 29 Days No Response
EUR 47,763.50 in FBA overcharges – 28 days no response after docs provided. Unnecessary disposal & LTSF fees are being applied, August charges coming.
Hello,
We have an open FBA storage fee overcharge case (case ID 11295035662 available for moderators) which was opened on 7 July 2025.
All requested documents were provided, and there has now been 28 days with no further response.
The original claim totalled EUR 45,324.03. July additions (EUR 2,298.20 unnecessary disposal fees and EUR 141.27 aged inventory surcharges) bring the new total to EUR 47,763.50. These LTSF charges are being applied despite the inventory still not having reached the 365-day threshold. August fees will be billed soon, further increasing the total.
This is causing ongoing financial harm and operational disruption. EUR fees are being withdrawn from our GBP account, creating additional FX bank charges, and viable inventory has been disposed of unnecessarily.
Could a moderator or Amazon associate please advise on escalation for a case of this scale and urgency?
Thank you.
0 replies
Seller_HqOJwztoKyjy7
That’s a huge amount for overcharges. Hoping Amazon can get this resolved for you quickly
Seller_9WlgAoz4gZoMo
Following this - interested to see what Amazon says here.
Seller_ZVAz3d5lZuGid
The only way a moderator will see your post is by tagging them in. For help from an Amazon associate you would need to open a case with seller support, which I see you already have with your case ID. If you tag in some mods they may be able to look at the case.
NR_Amazon
@Seller_JfhYzdtNj8OSg Hello there, and thank you for the post to the forums! Please note I have reviewed your case details and escalated them over to the necessary team for further review.
Be on the lookout for a new case ID to be generated on your behalf due to this escalation, and feel free to follow-up back here if you are still needing further assistance.
Thank you!
NR_Amazon
