Missing Inbound Units, Amazon is Requesting for invoices
Hello all,
We are missing inbound units and tried reaching out to Amazon Support numerous times and provided them the invoice from our manufacturer but we keep getting the same response template saying:
"We've reviewed and found multiple shipments at our fulfillment centers between the invoice date 2020/03/23 and the ship date 2024/07/31 for shipment ID FBA15J9V1DYR
The following shipments were sent for each FNSKU in the date range:
- Shipment ID:
FBA15J9V1DYR
FBA15J3YPGW6
FBA15HZ4D7D6
FBA15H8D5ZQS
FBA15H2ZMX8G
FBA15GJKTWGR
FBA15GJBB60B
FBA15GHKJ6GG
FBA15G9JBC5P
FBA15G5WGV8Q
FBA15G1HL96F
FBA15FXB7XVS
FBA15FPKTJR1
FBA15FLHVJXZ
FBA15FGPRYXX
FBA15DLSV5VH
FBA15DBPPY7V
FBA15D7T02PM
FBA15D0KMVXG
FBA15CZF0KK8
To continue our investigation, you must provide additional invoices that account for all of the units that were sent in these shipments."
Have any of you experienced this? What invoices is Amazon referring to? Is it the shipping invoices? Invoice from the Manufacturer?
Thank you for your help in advance.
6 replies
Simon_Amazon
Hello @Seller_H6doJOCvpfcmP,
Here Simon from Amazon.
Would you mind sharing a relevant Case ID?
I'll see if I can help.
Best,
Simon
Seller_76AUwmqvSyRIM
They appear to be asking for ALL the invoices that account for the TOTAL number of units of each missing ASIN that you have sent in between those dates.
It is way over the top but this is what they want.
Missing Inbound Units, Amazon is Requesting for invoices
Hello all,
We are missing inbound units and tried reaching out to Amazon Support numerous times and provided them the invoice from our manufacturer but we keep getting the same response template saying:
"We've reviewed and found multiple shipments at our fulfillment centers between the invoice date 2020/03/23 and the ship date 2024/07/31 for shipment ID FBA15J9V1DYR
The following shipments were sent for each FNSKU in the date range:
- Shipment ID:
FBA15J9V1DYR
FBA15J3YPGW6
FBA15HZ4D7D6
FBA15H8D5ZQS
FBA15H2ZMX8G
FBA15GJKTWGR
FBA15GJBB60B
FBA15GHKJ6GG
FBA15G9JBC5P
FBA15G5WGV8Q
FBA15G1HL96F
FBA15FXB7XVS
FBA15FPKTJR1
FBA15FLHVJXZ
FBA15FGPRYXX
FBA15DLSV5VH
FBA15DBPPY7V
FBA15D7T02PM
FBA15D0KMVXG
FBA15CZF0KK8
To continue our investigation, you must provide additional invoices that account for all of the units that were sent in these shipments."
Have any of you experienced this? What invoices is Amazon referring to? Is it the shipping invoices? Invoice from the Manufacturer?
Thank you for your help in advance.
Missing Inbound Units, Amazon is Requesting for invoices
Hello all,
We are missing inbound units and tried reaching out to Amazon Support numerous times and provided them the invoice from our manufacturer but we keep getting the same response template saying:
"We've reviewed and found multiple shipments at our fulfillment centers between the invoice date 2020/03/23 and the ship date 2024/07/31 for shipment ID FBA15J9V1DYR
The following shipments were sent for each FNSKU in the date range:
- Shipment ID:
FBA15J9V1DYR
FBA15J3YPGW6
FBA15HZ4D7D6
FBA15H8D5ZQS
FBA15H2ZMX8G
FBA15GJKTWGR
FBA15GJBB60B
FBA15GHKJ6GG
FBA15G9JBC5P
FBA15G5WGV8Q
FBA15G1HL96F
FBA15FXB7XVS
FBA15FPKTJR1
FBA15FLHVJXZ
FBA15FGPRYXX
FBA15DLSV5VH
FBA15DBPPY7V
FBA15D7T02PM
FBA15D0KMVXG
FBA15CZF0KK8
To continue our investigation, you must provide additional invoices that account for all of the units that were sent in these shipments."
Have any of you experienced this? What invoices is Amazon referring to? Is it the shipping invoices? Invoice from the Manufacturer?
Thank you for your help in advance.
6 replies
6 replies
Simon_Amazon
Hello @Seller_H6doJOCvpfcmP,
Here Simon from Amazon.
Would you mind sharing a relevant Case ID?
I'll see if I can help.
Best,
Simon
Seller_76AUwmqvSyRIM
They appear to be asking for ALL the invoices that account for the TOTAL number of units of each missing ASIN that you have sent in between those dates.
It is way over the top but this is what they want.
Simon_Amazon
Hello @Seller_H6doJOCvpfcmP,
Here Simon from Amazon.
Would you mind sharing a relevant Case ID?
I'll see if I can help.
Best,
Simon
Simon_Amazon
Hello @Seller_H6doJOCvpfcmP,
Here Simon from Amazon.
Would you mind sharing a relevant Case ID?
I'll see if I can help.
Best,
Simon
Seller_76AUwmqvSyRIM
They appear to be asking for ALL the invoices that account for the TOTAL number of units of each missing ASIN that you have sent in between those dates.
It is way over the top but this is what they want.
Seller_76AUwmqvSyRIM
They appear to be asking for ALL the invoices that account for the TOTAL number of units of each missing ASIN that you have sent in between those dates.
It is way over the top but this is what they want.
