Delivery options suppressed due to excessive rates
Delivery options suppressed due to excessive rates
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We removed the ship options for your seller-fulfilled products with excessive shipping prices. Affected ship options are reflected in the following table:
Marketplace Template Name Ship Option Name Sample SKUs Regions
GB 012 Shipping NEXT DAY DOMESTIC aaa-****redacted**** Automation Template
---
Erm this template is
free delivery (standard)
2 day delivery £1
1 day delivery £2
and the email goes on to say
"Further violation of this policy may lead to account deactivation."
it also says
Contact US
if you believe there has been an error, and please submit an explanation. Your explanation should include the following information:
-- A description of how your shipping rates have complied with the Amazon Marketplace Fair Pricing policy. When reviewing shipping rates, Amazon takes into account current public carrier rates and reasonable handling charges, as well as buyer perception. If your ship rates are reasonably related to your shipping costs, please provide Amazon with an explanation for your shipping prices.
--Evidence or examples that demonstrate your shipping rates have complied with the Amazon Marketplace Fair Pricing policy.
but the contact us just goes to seller support - who after contacting on case id 12580640632 do not know what to do or say - managed to cut me off twice after trying to transfer me to a shipping-team
@Spencer_Amazon @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Roberto_Amazon @Indy_Amazon ,
(there is no health warning on the performance screens - just the email
Delivery options suppressed due to excessive rates
Delivery options suppressed due to excessive rates
---
We removed the ship options for your seller-fulfilled products with excessive shipping prices. Affected ship options are reflected in the following table:
Marketplace Template Name Ship Option Name Sample SKUs Regions
GB 012 Shipping NEXT DAY DOMESTIC aaa-****redacted**** Automation Template
---
Erm this template is
free delivery (standard)
2 day delivery £1
1 day delivery £2
and the email goes on to say
"Further violation of this policy may lead to account deactivation."
it also says
Contact US
if you believe there has been an error, and please submit an explanation. Your explanation should include the following information:
-- A description of how your shipping rates have complied with the Amazon Marketplace Fair Pricing policy. When reviewing shipping rates, Amazon takes into account current public carrier rates and reasonable handling charges, as well as buyer perception. If your ship rates are reasonably related to your shipping costs, please provide Amazon with an explanation for your shipping prices.
--Evidence or examples that demonstrate your shipping rates have complied with the Amazon Marketplace Fair Pricing policy.
but the contact us just goes to seller support - who after contacting on case id 12580640632 do not know what to do or say - managed to cut me off twice after trying to transfer me to a shipping-team
@Spencer_Amazon @Ash_Amazon @Ezra_Amazon @Sarah_Amzn @Roberto_Amazon @Indy_Amazon ,
(there is no health warning on the performance screens - just the email
10 replies
Seller_Nprc5XWvdLYk9
and now I am asked to prove what shipping costs us so they can decide if it is fair for us to charge £1 for 2 day shipping and £2 for next day shipping
this is unbelievable
Seller_ZQyopdiwkUHOZ
It's been a long time since something Amazon has done had made my jaw drop, but this did it. Who the bleep do they think they are??????
That policy is obviously supposed to stop people setting low item prices that they make up for with preposterous shipping charges. It's not supposed to be there to let them micro manage seller's businesses.
This is such blatant price fixing once you combine it with the fair pricing policy.
Seller_IQo80d99W2DzP
We had the same.
Unlike yours our shipping price to the Buyer is: FREE
Template Name: DPD Automated
Regions: Automation Template
As it is Amazon's own Template for DPD shipping, how can that be incorrect?
Do they want us now to pay Buyers, as how can you be cheaper than free, when DPD Buy Shipping costs money anyway!
Gary__Amazon
Hello @Seller_Nprc5XWvdLYk9,
but the contact us just goes to seller support - who after contacting on case id 12580640632 do not know what to do or say - managed to cut me off twice after trying to transfer me to a shipping-team
Thank you for reaching out and sharing the details of your case here on the forums. I appreciate your patience while dealing with this situation.
I can see you mentioned receiving a warning regarding your "012 Shipping" template. I wanted to let you know that I have reviewed your case ID 12580640632, and there is already a team actively looking into this matter. Your listings remain live and unaffected in the meantime, so there is no action required from your side at this point. As soon as there is an update or any further information available, you will receive a response directly on your open case.
I hope this helps you. Wishing you great sales and a wonderful rest of your day!
Best regards,
Gary
