Verification doc failed - PLEASE HELP!
My Amazon Seller Central account, which has been deactivated due to verification doc issues. I have been trying to resolve this issue for several weeks now, and despite multiple attempts, my payment verification has been repeatedly rejected.
I am extremely frustrated and disappointed by the lack of progress and communication regarding this issue. It is unacceptable that I have been left without any response or support, despite having followed all of the necessary procedures and provided all of the required information.
As a loyal Amazon seller, I expect to be treated with respect and to receive the support and assistance that I need to resolve this issue in a timely manner. I would appreciate immediate attention to this matter and a prompt resolution to this issue so that I can continue to sell on Amazon however, I seen many other sellers facing the same issue. Even reading the process of the documents that we need to provide and still we are facing difficulties just to reactivate our accounts. many Appeals and documents been sent and still no response.
Please let me know what additional information or documentation I can provide to resolve this issue and if there are any steps I can take to speed up the resolution process. I am eager to have my account reactivated as soon as possible.
or can anyone else able to help or facing the same issue
Doc provided
passport
Company house details
Business bank statement
water bill from thames
personal bank statement
Incorporation Certificate
79 replies
Seller_7VbclcPFFRTnc
Was the water bill in your own name and residential address ?
Seller_DROodOAYHftnc
All newly registered accounts are deactivated whilst they check and verify all the personal and business info you have provided, and it can take time, sometimes weeks and weeks, especially if ltd company, which I assume you are as you mention CH details.
How long have you been selling ? I notice you only just joined the forum, but is this a re-verification ?
Julia_Amzn
Hello @ Qutee_Limited,
I have moved your thread to the Account Health category, where you will get support from the Amazon agent.
Best of luck!
Julia.
Ash_AMZ
Hello @Qutee_Limited,
I’m Ash from Amazon , and I’ll be happy to assist regarding your questions as I certainly understand this request is important for your business.
Thanks for sharing all the above information on this thread.
It has been understood, that amazon has asked for additional documentation to continue with your account verification.
Did you provide address verification documents ?
As requested on the 31 March 2023, please provide a certified bank letter not the bank statement.
Please upload above document in the “Settings” section of Seller Central:
https://sellercentral-europe.amazon.com/hz/sc/account-information.
The documents must meet the below requirements.
– The document must be dated within the last 180 days.
– The document must show the bank name and the bank logo.
– The document must be signed or stamped by the bank.
– The document must include the account holder’s name, residential address, and bank account number.
– The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and a certified translation.
- The document must not be a screenshot.
Thanks @The_Little_Shop for your insights.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Ash.
Seller_pTdEGyy3RCJTn
Hi @Qutee_Limited ,
I’m Danii from Amazon, here to assist you.
Verification decisions are final and are based on the information and documentation that we have received from you. To Know more about Verification Process please click here. There are several reasons why we may have declined to open your account. It may be because we were unable to verify your identity as required by applicable legislation. Providing incomplete or inaccurate information is a common reason why verification may not be successful.
Please create a case to reach out to Account Health team by clicking on “Help” > Your account has been suspended > Account Health > Reactivate your account > Get help with my appeal from Account Health Support > Select Issue.
Thanks for reaching out to us.
Regards,
Danii
Seller_NRnqSUCeOeG3c
@Qutee_Limited i am in the same position, month of sending appeals and emails with no solid response to get my account re activated, all i did was upload the wrong legal entity information and my whole account has been deactivated… if you get any response please let me know
