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Seller_6YQTtcgxmW5ft

reviews disappeared

Hello everyone, I have a problem with reviews disappearing. 150 reviews DISAPPEARED. Previously sold without a variation and now decided to try to combine them into a variation to compare the results. After loading the variation, there were 294 reviews without two smells (8 smells). The next day, 230 reviews were sent. Two days later, 210. And now 190. HOW DO YOU EVEN UNDERSTAND THIS? I opened a couple of cases with support and in response, wait 72 hours. More than 4 days have passed but I still have not received an answer. Sales have dropped by 50%.

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Rachelle_Amazon

Hi @Seller_6YQTtcgxmW5ft,

please share with me one of the case IDs, best would be one where the main communication happened.

Best Regards

Rachelle

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