Can not Withfraw money, Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review over £400k
Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period in accordance with section 2 of the Amazon Business Solutions Agreement.
This amount may change depending on your account status. At any time, you can confirm the balance owed on your account by checking the Seller Central Payment Report. For more information, go to the Funds disbursement eligibility policy. Take the actions below to reactivate your disbursements.
Why did this happen?
We are taking this action because we received customer complaints that products did not accurately match their descriptions on your product detail pages. This violates our Selling policies and seller code of conduct, which requires all product detail pages to accurately represent the items being sold. To learn more, review our “Seller Code of Conduct” policy.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
After this we submitted detailed plan of action after speaking multiple times with seller support and accepted amazons terms and conditions again.
Any help will be helpful to expediate the process
Can not Withfraw money, Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review over £400k
Your Amazon seller account has been placed under temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period in accordance with section 2 of the Amazon Business Solutions Agreement.
This amount may change depending on your account status. At any time, you can confirm the balance owed on your account by checking the Seller Central Payment Report. For more information, go to the Funds disbursement eligibility policy. Take the actions below to reactivate your disbursements.
Why did this happen?
We are taking this action because we received customer complaints that products did not accurately match their descriptions on your product detail pages. This violates our Selling policies and seller code of conduct, which requires all product detail pages to accurately represent the items being sold. To learn more, review our “Seller Code of Conduct” policy.
We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
After this we submitted detailed plan of action after speaking multiple times with seller support and accepted amazons terms and conditions again.
Any help will be helpful to expediate the process
13 replies
Seller_w0NuiqSLJxWvi
We are on temp review but not because of complaints but because of every increasing sales so I really dont know how to get out of this cycle of reviews simply because our business is more successful with sales?
Seller_w0NuiqSLJxWvi
You said in your previous posts you were on review because of sales surge but now amazon is saying this review i because of many customer complaints. I think with this it will be more difficult to get the review listed due to complaints. Whereas sales surge amazon just needs to check they are being delivered.
Emet_Amazon
Hello @Seller_81OVwLfe5VJ9K,
Thank you for posting your concerns with a new situation your trying to resolve.
Why did this happen?
We are taking this action because we received customer complaints that products did not accurately match their descriptions on your product detail pages. This violates our Selling policies and seller code of conduct, which requires all product detail pages to accurately represent the items being sold. To learn more, review our “Seller Code of Conduct” policy.
I see that this particular concern seems to stem from a concern surrounding the condition or accuracy of the products themselves, where as your post from last most was regarding sales velocity. Understanding your continued concerns, I took a look over the available information I have already and I was able to confirm a few things as verification.
The original velocity issue has since been resolved, however it appears that almost immediately after there were concerns with customer complaints on your products.
You mentioned that you provided an appeal, and accepted the terms and conditions, however I didn't see a mention of invoices or other supporting documents being provided. Generally when there are concerns with condition or accuracy of listings and products, we always need to verify the correct products were purchased and sold, thus the invoice requirements. The explanation comes with these documents to explain why buyers experienced issues leading to complaints. Was there a misunderstanding, misuse, listing accuracy issues or did you identify a much larger issue where wrong items were sent causing accuracy concerns?
If you review your account health page and voice of the customer, are there any concerns you can identify on why your customers have been experiencing issues with their products?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_81OVwLfe5VJ9K,
Thank you for following up and apologies for my late response.
I have looked over your case and submission details and I have a few questions and a few suggestions. The first question is the organization of this appeal and abundance of information. You will need to make this much more concise and with more specific details only relating to this situation.
Where I understand your position to provide necessary details to address the situation, over sharing already available information such as NCX rate percentages are not necessary. This situation will ask that you primarily focus on the customer concern, and based off your explanation it seems to be related to wrong or different items received. This will drastically improve the readability and conciseness of your appeal.
Our investigation identified the following root causes:
Product listings did not accurately match the physical inventory, including product descriptions, images, size, colour, quantity, and packaging.
Certain products were listed under incorrect ASINs, resulting in customers receiving items that differed from the listing.
Focusing on the actual appeal and explanation. You call out very good points but the statements fall short without more detail. The products being listed incorrectly shows this was the result of an issue but does not clearly identify how and why it happened, for example, were there processes in place prior to this situation, if so what and why did they break? If there were not processes in place, explain that as well. Showing a true understanding of how these issues occurred is what the review teams are looking for here.
Inventory fulfillment errors led to incorrect products being shipped.
Similar-looking products and packaging caused picking errors during order fulfillment.
Incorrect SKU and barcode labels resulted in inventory identification errors.
Some inventory was stored in incorrect bin locations, increasing the risk of picking mistakes.
Multiple product variants ﹙different sizes, colours, and models﹚ were stored too closely together, leading to confusion.
Manual order processing increased the likelihood of human error.
Quality control procedures before dispatch were insufficient to detect fulfillment mistakes.
Packaging procedures were not consistently followed, resulting in damaged products during transit.
Temporary and newly trained staff were not sufficiently familiar with our fulfillment procedures.
As you also point out fulfillment issues seem to have played a major part in these concerns as well. Similar to how I explained above, these examples are a little too general and need more expiation. Rather than creating a list of what went wrong, explain what occurred and why. If there were issues with warehouse organization, why was there? Was there a lack of oversight, or as you mentioned with training, a lack of experience?
A good note is to not assume that we will infer what your intentions are.
We immediately implemented the following corrective actions:
Conducted a complete audit of all affected ASINs to verify product descriptions, images, sizes, colours, quantities, and packaging against our physical inventory.
Corrected all inaccurate listings and removed any listings that did not accurately represent the products.
This is a good point to what I mentioned above. You advise on listing updates but have not clarified what was changed. Generally, if you change an attribute from one set to a new set of details, outlining what changes you made help our teams better assess your corrections.
Performed a full warehouse inventory audit to ensure inventory records matched physical stock.
Relabelled incorrect SKUs and barcodes where necessary.
Reorganised warehouse storage so similar-looking products and different product variants are stored separately.
Introduced mandatory barcode scanning and SKU verification before picking and packing.
Retrained all warehouse staff on inventory management, order fulfillment, product verification, packaging standards, and quality control procedures.
Retrained all Easy Ship staff with guidance from our Amazon Easy Ship Account Manager on printing and verifying packing slips before dispatch.
When it comes to the warehouse updates, mentioning the labeling and inventory audits is a good step. I would advise on more specific details when it comes to staff training. What does your training entail, how often is training? We will want to understand how retraining the staff will help in correcting the root cause or identified issues.
4. Preventive Measures
To ensure these issues do not recur, we have implemented the following long-term preventive measures:
Weekly inventory reconciliation to ensure physical stock matches Amazon listings.
Monthly audits of all ASINs to verify listing accuracy.
Mandatory barcode scanning at both picking and packing stages.
Mandatory printing and verification of Easy Ship packing slips before dispatch.
Separate storage locations for similar-looking products and product variants.
Improved warehouse labelling and bin location controls.
4. Inventory Storage and Management
Approved inventory is stored in an organized manner using clearly identified storage locations. Each product is labelled and tracked by SKU and mapped to the correct Amazon ASIN. Similar products or product variations are stored separately to prevent picking errors. We conduct routine inventory audits and stock reconciliations to maintain inventory accuracy and identify discrepancies promptly.
Surrounding the long term preventative measures, I recommend folding in some of the key points you mentioned at the very top of your appeal. I quoted the inventory manages process as an example. Rather than just saying you will do something, explain how like you did in section 4. I would only add how you intend to sure compliance to that process, explaining how that compliance is achieved helps with reassurance.
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📎 Front image ASIN B0BT87WLHH.jpeg
📎 Front image ASIN B07ZQZVMRX.jpeg
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📎 Front image ASIN B0756H4G84.jpeg
📎 Front Image ASIN B08698SS59.jpeg
As a final suggestion on simplifying your appeal. We do not need you to send pictures of the products. Invoices referencing the product and or brand will suffice. With everything covered, I advise reworking the root cause the be more concise and work out from there. The preventative, and corrective measures are strictly driven by the root cause, if one is not fully explained the other sections will falter.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_81OVwLfe5VJ9K,
Thank you for following up and sharing the good news.
Finally disbursement has been reactivated.
We will get paid after nearly 60 days.
I appreciate you taking the time to share your updates and that you were finally able to receive your payments.
I'm glad I was able to offer some guidance through this process. If you ever need additional guidance or support do not hesitate to reach back out to create a new topic for support.
Emet.
