Is feedback removed only via AI where is a human and why doesn't Amazon follow its own policy?

Hi Everyone,

I've been going back and forth with support after a customer left a 1-star review meant for a product as a seller review. I'm really frustrated because I keep receiving the same template responses. To whoever monitors these forums, my case ID is 10504781712. I usually don’t come here to vent, but getting repeated, automated replies is incredibly infuriating.

I would appreciate the opportunity to speak directly with a human being who can address this issue and ensure that Amazon adheres to its own policies. "Frustrated" doesn’t even begin to describe how I feel right now!

Thanks, everyone hoping for some support, but so far, I'm not holding my breath!

Jayson