Inventory lost in FBA warehouse for the third time
Hello Sellers,
We are facing a critical issue with one of our best-selling SKUs and are hoping to get guidance from the community.
We have sent stock for the same SKU to Amazon FBA three times, and each time, the inventory has gone missing in the warehouse. This has resulted in our product being out of stock, which is impacting sales significantly.
Here’s the situation in detail:
We sent 5 SKUs in one shipment, and all other SKUs are accounted for and available. However, all 200 units of the problematic SKU are missing.
We have raised multiple cases regarding this issue, but none have provided a resolution so far.
Notably, we had previously sold 30 units of this SKU to a vendor. Now, it appears that the missing 270 units are showing as available for sale under the vendor account, which leads us to suspect that our FBA stock is being mistakenly allocated to the vendor.
Despite contacting Amazon support and internal teams, the issue remains unresolved.
Has anyone else faced a similar problem where FBA inventory is misallocated to a vendor account? Any insights or steps to escalate this effectively would be greatly appreciated.
Thank you in advance for your help!
Inventory lost in FBA warehouse for the third time
Hello Sellers,
We are facing a critical issue with one of our best-selling SKUs and are hoping to get guidance from the community.
We have sent stock for the same SKU to Amazon FBA three times, and each time, the inventory has gone missing in the warehouse. This has resulted in our product being out of stock, which is impacting sales significantly.
Here’s the situation in detail:
We sent 5 SKUs in one shipment, and all other SKUs are accounted for and available. However, all 200 units of the problematic SKU are missing.
We have raised multiple cases regarding this issue, but none have provided a resolution so far.
Notably, we had previously sold 30 units of this SKU to a vendor. Now, it appears that the missing 270 units are showing as available for sale under the vendor account, which leads us to suspect that our FBA stock is being mistakenly allocated to the vendor.
Despite contacting Amazon support and internal teams, the issue remains unresolved.
Has anyone else faced a similar problem where FBA inventory is misallocated to a vendor account? Any insights or steps to escalate this effectively would be greatly appreciated.
Thank you in advance for your help!
2 replies
NR_Amazon
@Seller_WhvhgYYsy2GcU Hello there! I can definitely understand how this would be a concerning situation for you and your business. When you have a moment, can you please share the Case ID that you are referencing in this thread?
I can take a look to determine the necessary next steps to avoid this re-occurring issue. In the meantime, I would refrain from sending additional FBA shipments with this product to avoid this to continue to pile up.
Thank you!
NR_Amazon
Seller_ZMHozGvUJLroN
Always manage your shipments yourself. When sending multiple SKUs in one shipment, make sure to get a separate tracking number for each SKU. I’ve faced issues when combining multiple SKUs under a single tracking number, and this approach helps avoid confusion. Otherwise, if a shipment is lost, it becomes very difficult for anyone to help.
