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Fraudulent eBay Dropshippers Opening A-Z's
Hi all,
We are seeing an increasing number of fraudulent A-Z claims and wondered if anyone was having the same issue.
A customer orders off ebay for a bag of tea. The seller then orders on Amazon off us and we deliver it to his customer, not known to us this is happening. Once the parcel is delivered then this seller on ebay is raising an A-Z and getting a full refund.
Amazon are no help as they just refund the seller even though we have valid tracking, POD etc.
We know this is happening because the ebay seller left the actual customers phone number on the order so they told us everything.
Anyone know how I go about stopping this as they all come from what looks a genuine customer.
6 replies
Ezra_Amazon
Hello @Seller_1HV0l3GiDoY1A,
I just wanted to let you know that I've reached out to our partner team about your situation, and they're on it.
Has anyone from the team gotten in touch with you yet? I'm also keeping an eye on things from my end and will update you.
Take care, Ezra
Ezra_Amazon
Hi @Seller_1HV0l3GiDoY1A,
Good news! The investigation of the suspected activity is complete, and the applicable buyer/seller accounts have been appropriately enforced.
I am still working with the partner team regarding the affected orders.
Thank you. Ezra!
Ezra_Amazon
Just to update you @Seller_1HV0l3GiDoY1A,
The partner team has confirmed that the order/claims have been reversed and the changes are now showing in your account.
Thanks for bringing this issue to our attention in the forums!
Best, Ezra
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