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@Julia_Amazon @Ezra_Amazon and any other mods.
Can I ask you to check out this thread about the continuing emails that Amazon send out, prompting customers to ask for a refund as their item may be lost. This simply encourages fraudulent claims, and it is so obvious that the supposed claims of INR are far more frequent on Amazon than other platforms or sellers own websites.
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/96f65b2a-63fb-43b6-8a9b-d2530dd1d61b
Has this issue been forwarded/escalated to the relevant department, as was advised, that can look into this ? Thank you.
22 replies
Seller_ZJhFeE3tNKzfh
Might be worth everyone sharing what their percentage of lost item claims are on amazon vs the rest of their platform sales!
Seller_ZQyopdiwkUHOZ
We're using fully tracked, so not representative of most sellers, but even then our INR claim rate is higher on Amazon than anywhere else.
Amazon has roughly 4 times the rate of INR from Ebay over the last 6 months, and we haven't had a single INR from our website sales in that time period.
Back when we were using RM24, the difference was even more stark. I don't have exact figures, but it was several times more than we're receiving now.
A metric the mods should be interested in, since using fully tracked our rate of INR claims for Ebay hasn't changed. Our rate of INR claims on Amazon has dropped to a fraction of what it was. For every 1 we get now, we were getting 5 or 6 previously.
Seller_3wd6FdPdrE7ru
Yes i have never had so many claiming refunds and customers stating Amazon say i can get the refund.
Also a couple of emails from customer's stating they have received their order, so i would say they have had the email to say its lost or claim refund.
I am using Amazon shipping for small letter , Amazon knows these are not scanned so why keep encouraging this fraudulent activity
Spencer_Amazon
Hello @Seller_ZVAz3d5lZuGid,
Thank you for posting this, Amazon is aware of the situation and have been diligently on a solution. I will forward this again.
In the mean time, @all sellers, feel free to add order IDs here if you can and I will compile them.
Regards, Spencer
Seller_RguKGMHvWFmo3
Not on the High Street
ZERO - INR
Ebay
ZERO - INR
OTHER PLATFORMS
ZERO -INR
AMAZON - A DAILY OCCURANCE
How can that be @amazon
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