Hi,

Hoping anyone could help or have any advice on here.

Since 27th Feb our store has been showing as either 3 day prime delivery or 2 day prime delivery.

Our courier Amazon shipping, failed to collect on 16/02 and 25/02 - this has obviously tripped our metrics and made them really bad, other than these two days they are totally clean in the sense of on time scanning and the delivery rate is also well above 95% however these two dates have totally ruined the overall percentages.

Because of this our sales have plummeted by 75%. I have spoken to Amazon and Amazon Shipping but have been getting nowhere for the last 2 weeks. Being told its still being investigated, the metrics will be and have been protected (no idea how they can claim they have when we are showing as 3 day delivery)

Any other FBM sellers have any similar issues or advice on how to get everything back to normal as quick as possible. Very very frustrating. Sales at an all time low and none of it is our fault.