Amazon reset my account as "unauthorized party" every time I try to update the bank account
I added a transferwise account as the deposit method for my amazon ES/FR/IT/DE accounts a couple of weeks ago (0.4% currency fees), and the next morning Amazon had conveniently reset my password as they believed it was unauthorised access and removed all the deposit and charge methods from my account (seller and personal).
No other problems with the account / feedback / violations etc.
An email and red flag notification on my account: “We believe that an unauthorized party may have accessed your Amazon.co.uk seller account…” No request for a POA or anything, just that I reset the password, check nothing dodgy has happened to listings, and then make them Active again (I’m 100% FBA so this makes no sense, but whatever…)
I reset my password, and put the details in again (the old accounts for charge method and the UK bank account, and the new EUR bank account). Same problem! I reset my password and only added the old charge method (presumably the bit Amazon care about the most) expecting to wait a few days to add the deposit bank accounts, and next morning, same problem.
I emailed seller performance to confirm the initial access was me, and the details of the bank account I wished to add, they got back to me with a “We appreciate your efforts to comply with our selling policies. We have updated your account with the information that you provided.”
Then I decided to add the information in stages so that there weren’t several flags in a short period of time. I waited for an entire payout on the EUR accounts (maybe 10 days), and then added the UK account back in. Lo and behold, this morning same problem.
I have two factor enabled (and no unexpected text messages from people trying to sign in who might have the password), obviously reset passwords on Amazon account and email address (which only I have access to), and temporarily removed the two other accounts that had some permissions on the Amazon account for checking feedback and orders. So I can’t help feeling this is just Amazon’s security system tripping unnecessarily on the same changes that I am making…
I’ve emailed seller performance again, but has anybody else had the same problem? I don’t want to be suspended for not having a charge method on my account, or for repeated security breaches that are not real…
Any suggests for how to proceed? My current plan is to wait out another round of this after hearing back from Seller Performance, then escalate to the MD. Thanks!
11 replies
Seller_Ksv7a5KT2rTdD
i just have the same problem and still didnt manage to get over it, did you get this resolved? did you manage to add just UK bank without being restricted?
Seller_XyRCcsWhTjk2f
Exact same happened to me after updating to TransferWise. Ended up just updating the UK bank account so I could get my money, though had to wait another 3 days to request a disbursement, anytime before that and it would trigger the flag again.
Seller_d7IktcehfQriR
I had this problem in December and January. I didn’t even change anything when I got the message. I also had 2FA on the account and had not received any codes for almost four weeks. But did happen about 30-40 minutes after a senior Amazon staff member was looking into my account.
Each time they removed either UK bank account, FR/DE/IT/ES bank account or charge method but surprisingly didn’t remove them all at the same time despite apparently this being for our security. In fact if someone had compromised our account they would then be able to pass account verification on the phones (despite some staff not even doing account verification before discussing my account in recent weeks).
I tried to speak to someone to find out why this was occurring to be told someone will contact you by phone from the account security team - no one ever did - other than emails saying we have checked your account and found no issue. But it kept on happening maybe five or six times They even told me official notifications were phishing attempts.
I gave up re-adding my details for a month or so - then when I re-added them no issue and no verification issues. I did also complain to Amazon Payments UK and got no response but perhaps they resolved the issue but didn’t bother replying.
Seller_7qOHtHfo5VCJK
I replied to the most recent ‘account reset’ notification to seller-performance@amazon.co.uk and confirmed that it was me, and listed the full account details I was planning to add. I received a response from Seller Support (not Seller Performance) telling me that this information had been forwarded to the correct team
“To help you in this issue I have informed our internal team about the bank account update so that they will make sure that this is not a unauthorized access.”
That seems to have done the trick. I’ve had a successful disbursement from the UK account now, which was the only one left.
Now to readd the sub-users under User Permissions…
Seller_HhCNHBDgKrnSE
I also encountered the same problem. I was looking for the reason until later I thought it was the company name. Until I changed the company name to verify it, it triggered a series of audits. Now the account has been disabled. I feel very frustrated.
