FBA Mystery: 2,600 Units We Never Sent?!
Hello Sellers,
I’m dealing with a bizarre (and very expensive) FBA issue and I’m hoping someone here has faced something similar.
Here’s what happened:
March 2025: We started selling on Amazon. Not being brand owners yet, we could only sell items already listed. We picked one product, sent inventory to FBA, and started selling.
A few months later: We realized the product wasn’t profitable. We waited for all units to sell and then deleted the listing. So far, so normal.
Four months later: Amazon created a removal order for this ASIN… for 80 units. Problem: we had only ever sent 40 units, and they were already sold. Of course, we were charged removal fees. We opened a case, Amazon agreed the extra units weren’t ours and reimbursed us. Relief, right?
A couple of weeks later: The nightmare continued. Amazon found 2,600 units at their warehouses—again “assigned” to us—and created another removal order. More fees, more stress.
Since August 2025: We’ve been trying to fix this. Every time we ask for proof that these units belong to us, Amazon says the case is under investigation—or asks us again to prove the units are not ours. Their “solution”? Create a removal order ourselves… and pay even more fees.
We feel like we’re stuck in a loop of phantom inventory that we never sent, and it’s costing us a small fortune.
Has anyone dealt with “ghost” FBA inventory like this? How did you get Amazon to finally acknowledge it without racking up removal and storage fees?
Any advice or shared experience would be a huge help!
FBA Mystery: 2,600 Units We Never Sent?!
Hello Sellers,
I’m dealing with a bizarre (and very expensive) FBA issue and I’m hoping someone here has faced something similar.
Here’s what happened:
March 2025: We started selling on Amazon. Not being brand owners yet, we could only sell items already listed. We picked one product, sent inventory to FBA, and started selling.
A few months later: We realized the product wasn’t profitable. We waited for all units to sell and then deleted the listing. So far, so normal.
Four months later: Amazon created a removal order for this ASIN… for 80 units. Problem: we had only ever sent 40 units, and they were already sold. Of course, we were charged removal fees. We opened a case, Amazon agreed the extra units weren’t ours and reimbursed us. Relief, right?
A couple of weeks later: The nightmare continued. Amazon found 2,600 units at their warehouses—again “assigned” to us—and created another removal order. More fees, more stress.
Since August 2025: We’ve been trying to fix this. Every time we ask for proof that these units belong to us, Amazon says the case is under investigation—or asks us again to prove the units are not ours. Their “solution”? Create a removal order ourselves… and pay even more fees.
We feel like we’re stuck in a loop of phantom inventory that we never sent, and it’s costing us a small fortune.
Has anyone dealt with “ghost” FBA inventory like this? How did you get Amazon to finally acknowledge it without racking up removal and storage fees?
Any advice or shared experience would be a huge help!
7 replies
Seller_VUcjClrPIVFRy
Hello.
We are facing the same issue as amazon marked 110 units to our listing but we only ever sent 9 of this item.
3 different customer service associates advised that all they can see is that we sent 9 so there may just be a glitch so please ignore and then apologise for the inconvenience (not actually addressing the issue)
The 4th customer associate from the "executive team" stated the exact same as you and advised to just remove the units or donate them.
I will now try to get them to reimburse the removal fees based on your experience.
Are you still selling the product? I tried to stop sales making the price higher to see if Amazon would acknowledge the issue but they emailed back wondering why the price was high and made the units stranded. I feel there is no common sense and it is all just numbers to them.
Seller_w9VI3UyAR7oxH
I'm no expert ... but sounds like maybe someone hijacked the SKU and is sending in FBA inventory using the same ASIN .
if you are the creators of the listing did you delete it from the catalog when you decided not to continue using it ?
Seller_gJbbXx1ttVfZt
I had the same but on a smaller scale, I’ve been sent someone else’s inventory together with my own… looks like all shares of mess inside warehouses, that’s how it looks like to a seller. I’m hoping your issue get resolved, I haven’t reported about my own issue yet but it’s a small scale, though probably if we will all start writing about such issues to support, they will do smth
NR_Amazon
@Seller_fstIhWah8rRYe Hello there, I know it has been some time since you posted this on the forums, but wanted to check in if you are still needing help here? If so, can you please provide your most recent Case ID with Seller Support?
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Thank you!
NR_Amazon
