all our books are listed on Amazon.de we settep up the shipping template to ship from Germany To Germany (domestic) , our products apears in amazon.de listing but on detail page we have the message "This item cannot be shipped to your selected delivery location" and we correctly choose a postal code Germany for shipping.

Dear Amazon Team,

I called Amazon Health on Friday about my problem (that I cannot permanently close my account without a VAT ID via Amazon support) and the Health team member I was speaking to on the phone said he could not solve my problem and that I had to submit all the details again through "Help/Get support/Selling on Amazon/Account Health/Reactivate Your Account/Get help with my appeal from Account Health Support".

He said I could submit my case that way, but it t does not work, I get an automated email response "This email address is not the correct channel to submit an appeal."

Sharon11 from Amazon on this forum previously said the only way I could possibly close my account was through Amazon Health. She said this here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/eb0c1eaa-c513-41b2-b7eb-8718478cd9a0

Please could anyone tell me, how on earth I can reach Amazon Health properly? My account is deactivated for not having a valid VAT ID, so the normal support help options are not available. Besides, I've opened 14 cases over the last 2 years to try close my account.

I have emailed my Gewerberabmeldung (German business deregistration) to Amazon several times in past cases, but still have got no support due to an error on my account.

Its now taken two years of cases, I am unsure what to do.

Sam

We have shipment delivered to DUS2, Germany on 26th Sep, nothing checked in, waited a month and shipment closed, now waited another month, 36 Days later shipment is closed.

Seller support is still useless by telling us to wait for 'shipment to become eligible for investigation' . Apperantly a shipment can only become eligible after it has entered receiving status which ironically has very little chance to happen.

Thank you for anyone can get us any suggestions on how to resolve this!

Shipment ID FBA15J9K3YSX

CASE ID 10504263352