Account deactivated - unable to verify information
Dear all,
If anybody can help at all, I’d greatly appreciate it.
I started selling on Amazon 18 months ago, and my account health is excellent. I have traded with no issues whatsoever since launch selling my own brand of snacks with six figure GBP turnover annually. My brand has become a category leader in its segment.
I was contacted recently to supply information to Amazon to verify my account. The information required was not specified but I have uploaded again passport, proof of my residential address - utility bill, company bank statement, links to my company details at companies house, confirmation that I am a director, confirmation that I am trademark owner etc.
Whilst I may have selected sole proprietor in setting up my account, my business developed into a limited company. Amazon Seller Verification asked me to revise the business information under my account which has now been amended.
This does not appear to have resolved the issue and I have received another e-mail advising me that my account is being deactivated stating ‘Amazon is unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.’
I have requested call backs and received none.
I have not received responses to my information, or informed what if any information is missing.
I am only receiving automated responses which ask me to upload required information, which I believe I have done.
As I am seemingly unable to speak, or to have any kind of dialogue with Amazon Seller Central I don’t know what I can do to help to resolve what appears to be an admin issue?
Can anyone help with some advice?
16 replies
Seller_7VbclcPFFRTnc
So originally you set up the amazon account as a sole trader - but were actually a ltd ?
Or were you down as a private individual - but actually a ltd ?
Did you change it before or after amazon flagged you for verification ?
It makes a difference because, if you were a private individual, you can change legal entity by SS just opening the legal entity section of your account
If you were a ST , you needed to do a full account transfer
Is your vat number registered to your ltd or you as a ST ?
Can you post the notification they sent
Seller_D59sukg3PflcJ
Hi @Barnfield_Foods_Limi
This is Aksh, from Amazon to help you with your concerns.
Based on my observations from your reply, I want to provide you with a sense of direction moving forward.
We recommend you to speak to an Account Health Specialist via phone call for assistance. You can reach the Account Health Support Specialist via the ‘Call Me Now’ button on your Account Health Dashboard.
You can reach out to our partner team, wherein you will be able to explain your issue, and receive dedicated support.
Thank you for your post. I hope my response is beneficial towards your business.
Regards,
Aksh.
Seller_5woIYv30HVo4D
Hi Aksh,
The call me now button is not functioning. I’ve tried this method to request a call back numerous times.
I’ve asked many times for the Account Health Specialist team to give me a call but I have not received any contact.
If you could forward this request to the relevant team member, that would be great. There should be a way to resolve this issue.
Many thanks,
Steve.
Seller_u1AdBEcsHujAa
Hello @Barnfield_Foods_Limi,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with Account Deactivation.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of the error, so that we can guide you better.
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
