Just a heads up. I was warned that my 'Valid Tracking Rate' had fallen to 91%, way below the required rate. This made no sense at all, because I use the Seller App to confirm postage as soon as it goes. (I'm selling CDs, mostly, sent 2nd class, signed for, which is the cheapest I can do while still providing a reference number). It turned out that Amazon only recognises the class of postage if it is inserted using the drop down list, which is not available on the app - you have to type it manually.

I was still fairly puzzled, because I had been using the app for about three years and if they had appleid this rule properly, 100% of my sales would have failed their metric!

Today I have received notification that our 'Valid Tracking Rate' is below 95%.

I use buy shipping via Amazon for all orders which has 100% valid tracking.

Amazon are now flagging orders which are not scanned.

Is this a fault within Amazon's automated system or are non scanned shipments now classed as not having valid tracking?

We have been facing a roadblock from Seller Support regarding our Exempted shipments list for VTR. The carrier we use is The Delivery Group (TDG), they have insisted they are integrated with Amazon, and they appear on the Valid Tracking Rate (VTR) FAQ (https://sellercentral.amazon.co.uk/help/hub/reference/G202014610) as a carrier that provides tracking information to Amazon.

However, when we try to ask seller support why our VTR is N/A the response is that The Delivery Group (TDG) is not an integrated carrier, therefore the shipments are exempted. They refer to the Valid Tracking Rate (VTR) policy (https://sellercentral.amazon.co.uk/help/hub/reference/G201817070) and insist only the carriers there are integrated. On occasion they have also turned around and said we have not dispatched any orders in the last 30 days which can be clearly dismissed if they just checked our order history or even the 100% On-Time Delivery Rate which I don't understand how it's achievable if there are no "Valid tracking numbers".

The ludicrous thing is that the list provided there are mainly German carriers. No Royal Mail? No Yodel? No Evri? Why are sellers in the United Kingdom being encouraged to pick from a list of German carriers?

For reference the list shown in the policy is the below:

For Domestic deliveries: Deutsche Post, DHL, DPD, ePost Global, GLS, Hermes, RIECK, UPS, Emons, Cargoline, DB Schenker, Kühne&Nagel, DSV and Rhenus.

It is a major issue as seller support use this policy as a reference point, and refuse to engage in any discussion regarding addressing the issue as the policy does not include The Delivery Group (TDG).

I am posting here as there is no other place to escalate this and hope you can investigate and correct this obvious error in the policy as well as provide some insight as to why all the shipments are exempted@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4@Seller_TSXM2A5nxWSuH

Case ID's are: 10090756022, 10091072042, 10090973472, 10121024892, 10128010322, 10131119332, 10130989522, 10345737562.