Hi,

I'm using AWD and recently seen 2,050 units go missing across 9 shipment plans.

These were auto-replenishment shipments, with Amazon being responsible for creating the shipment plans, physically packing and shipping the goods.

As an example (FBA1905Z2G1Y), a plan was created with 200 units. The 'shipping events' tab shows that the goods were delivered and then checked in. Yet, the 'contents' tab shows 0 units located (which beggars belief as to what was delivered/checked-in?!).

Amazon has rejected claims (example case ID: 18664925041) for investigation/reimbursement with this message: "We are denying your reimbursement claim for the below items because we received unexpected items when compared to your shipping plan. This can be caused by sending items with different UPCs than expected, or putting the item in a different box than planned."

If Amazon send products with a different UPC or a different box, then they are responsible for that, not us.

I'm not able to provide a Proof of Delivery, since it was Amazon themselves who made the shipment.

What is the correct procedure to get this properly investigated?

CC @Topher_Amazon @Spencer_Amazon

Thanks!

Keith