Featured Offer down 99%

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Seller_9jYZMo2jvtfO1

Featured Offer down 99%

For some reason we are always Featured Offer down 98-99%. Its normally up 100%

Of course Amazon support is worthless their answers are soo off the wall.

We have not changed anything no price changes, no anything but for some reason featured is in the toilet.

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Sandy_Amazon

Hello @Seller_9jYZMo2jvtfO1

Although you may not have made any changes, becoming the Featured Offer, known as the Buy Box, is complex, requiring a mix of good metrics and high quality services. Amazon considers several factors to identify offers that customers are most likely to want, including price, availability, delivery speed, and customer service.

Here are some steps you can take to improve your chances of becoming the "Featured Offer":

  • Make sure you have a Professional Selling Plan
  • Make sure your metrics (Order Defect Rate, Cancellation Rate, and Late Shipment Rate) are in excellent standings because the better you perform, the higher your chances are of becoming Featured Offer eligible
  • Price your items competitively
  • Offer faster shipping and free shipping
  • Provide great customer service
  • Keep stock available
  • Other options if you don’t win the Featured Offer

Best,

Sandy

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