Countries
Read onlyI recently encountered an issue with a policy warning on Amazon UK for a Seagate product. The complaint was filed by a Seagate representative and stated "Parallel Import" as the reason for removal. The product in question is the Seagate IronWolf 4TB (ASIN: B09NHV3CK9, Model: ST4000VN006). However, in direct communication, the representative clarified that the actual reason was an "Amazon Exclusive" agreement between Seagate and Amazon, although it is not listed as an Amazon exclusive. It seems the representative is trying to unfairly block sales from third-party sellers using this incorrect approach.
Key issues:
Incorrect Claim – The product was legally sourced from an official EU supplier, and there is no parallel import involved.
Violation of Amazon Policies – The representative's actions appear to be inconsistent with Amazon’s policies on parallel imports, and they are unfairly removing sellers who have already shipped products to Amazon's warehouse.
Unfair Seller Practices – This wrongful claim negatively impacts sellers' accounts and sales performance.
I’ve requested the Seagate representative to retract the claim, but they’ve redirected me to Amazon. Has anyone else experienced similar issues? How would you suggest addressing this situation?
genuine question,
now that UK is no longer within the EU,
could that mean that a manufacturer can "block" stock from Europe and label it as a parallel import?
Under the pretext of parallel import?
Let Amazon have the exclusive. But what does parallel import have to do with it? Where are Amazon's employees? How can we resolve this issue?
It does say on the listing that it is an Amazon exclusive.
It is important for you to understand if it is exactly the same product that you have or is it a similar product that has some difference such as part number or appearance.
As it is an Amazon exclusive you would assume that Seagate have only given stock to Amazon for resale and not anyone else.
If it is a similar product the chances of getting the infringement overturned is low.
There are only 2 ways of getting this overturned. You can ask Seagate to withdraw the infringement or appeal to Amazon that there has been a mistake.