Evri Returns
So Amazon provide customers that made an FBM Prime order with a Evri returns label, the goods are posted but not returned to us, we have no account with Evri account and Amazon are saying we need to contact Evri to claim?
I would never choose to use them, Amazon provided the label surely they should claim? Can’t even open a Safe-T claim on the order. Is there a way to stop Amazon providing return labels by Evri?
22 replies
Seller_rGtEcZnu0JTRD
There is a lot of threads on this, and no real answer - you are not able to stop Amazon issuing labels, and they always refund products, even when tracking shows not delivered - we had one last year 123.00 item sent as a customer change of mind, meaning customer was responsible for postage, but Amazon still refunded on an A-Z and said we were responsible for the return, which clearly we were not, as it was a change of mind return, and we never issued the label. Appealed to MD office, and they upheld the claim, but removed the defect so we were still out of pocket by 123.00.
Seller_SITNVuZK87zGK
@Winston_Amazon ANOTHER how to claim from Evri query. Come one, has this been escalated yet? Or do you know the clear cut claim process?
Seller_FEO0des6cjAyK
i would not ever use evri again, i use parcelforce and they are excellent
Seller_FZJiyCoTnOJZs
This doesn’t help stop Amazon using ineffective delivery services on our behalf but it should help with the making a claim issue.
The excerpt below I found somewhere in Amz help pages.so when this happened to me (customer return lost in transit) I copied and sent this to Evri and they finally accepted responsibility and dealt with the claim. You can submit it by answering any of the emails you receive (from Evri) telling you to claim via Amazon. Obviously you are limited to a maximum of £20 (and they didn’t repay the postage) but at least you get to make a claim.
- How to make claims for compensation
6.1. Unless you are using the Services in the capacity of a consumer, you must notify us in writing of any claim for Loss or Damage or Late Delivery within 28 days of the date of the relevant Order otherwise your claim will be rejected. As a consumer this clause 6.1 does not affect your statutory rights, but it is still important that you make your claim within this 28 day period as the sooner you make your claim, the easier it is for us to investigate.
6.2. When we receive your claim for Compensation, we may require you to back up your claim by providing us with any relevant information about the relevant Parcel and or Goods including without limitation:
(i) proof of the Parcel’s dispatch;
(ii) photo evidence of any damage or other issues;
(iii) estimates for the repair of the Goods;
(iv) proof of the value of the Goods;
(v) the cost price of the Goods and related proof including receipts; and
(vi) details of the weight, size, volume and nature of the Goods.
6.3. We may make any investigations that we think are necessary to check out any claim.
6.4. Any claim for Compensation must be made on a properly completed Claim Form which we will provide to you. You can contact us to make your claim by any method set out on our Contact Us page. You must return the properly completed Claim Form to us within 14 days of us sending it to you, otherwise we may reject your claim. For our consumer customers, this timeframe doesn’t apply but we would still encourage our consumer customers to submit the Claim Form within this period. Promptly submitted claims will increase the likelihood of a successful investigation and will help us avoid rejecting your claim.
Seller_J2H5GprhaORbt
I am in exactly the same situation right now
buyer wants return ,
amazon issue buyer with Evri lable
buyer sends goods back .,
evri have not updated tracking since recievoing the parcel on the 22nd of December .
Evri state as I am not the shipper nor am I Amazon and I am only the receiver . i should not be making the claim.
And are telling me to go back to the sender (in this case my buyer)
Seller_DROodOAYHftnc
@Winston_Amazon
Slightly off-topic, and although this has not personally affected me, as I have not had to return an item as a customer, but I would not be happy to receive an Evri label to return an item as my nearest Evri drop-off shop is over 16 miles away, so a 33 mile round trip to return an item is not acceptable as a customer.
There should be the option to choose the method of return.
