Hello, I sold a item to someone in Spain. This client returned the package to a Amazon warehouse in Madrid. But I am not a FBA seller and I don't have a return address in Spain. Now I can't get the item back. I opened a case and started a chat with Amazon but they keep telling me I should ask the courier. They are called Celeritas. I can only find a contact form online. But they don't respond. How do I get my package back? And how is it possible the client returned it an Amazon warehouse?

I want to discard inventory available in amazon warehouse but they keep sending at address given under shipping return, My account is deactivated due to non-payment because amazon is charging me storage fees. I create a case requesting amazon to dispose off all items but they have been sending it to address provided for return items.

How can I resolve this issue?

I’m trying to create my first FBA shipment to Amazon warehouse but just can’t figure out why there is no ship from address showing on the Send To Amazon page. If I try to add an address it doesn’t let me save it and the ship from address is already saved in my account as a Default Shipping Address under General Shipping Settings. Any ideas please? This is driving me mad and costing me far too much valuable time!