Customers using wrong reason for returns
We have a large number of customers who are using, reasons such as not as described or wrong item sent on their return requests, when in fact the item is exactly as described and the right item, it is simply a matter of them changing their mind, what i would be interested to know is if accepting these returns has an adverse effect on our metrics and if so how to handle the situation as most do not respond to message requests to change the reason for return.
If any one could shed any light on this it would be greatly appreciated.
3 replies
Seller_EJIX7rqDNQJi2
No, return reasons have no impact on your metrics.
But if multiple customers mention things like “fake” “doesn’t look original” “isn’t new but used” in the return comments, it might trigger a listing review or a policy warning, regardless if you accept the requests or not.
Also, you don’t have to handle returns based on the return reason selected by your buyer. If you receive the items back and determine that the return reason was wrong, you can treat it as a discretionary return.
Seller_JzVm29bKwifQs
Thanks for the info guys, very much appreciated.
