Hello sellers,

I’m reaching out for advice after more than two weeks with my listing deactivated and no resolution from Amazon support. My business is completely stopped and I am unable to sell.

Background:

- I am the owner and manufacturer of my own brand.

- My brand and GTIN exemption were approved by Amazon Seller Support.

- I have been selling my product under my own brand for a while without any issue.

Problem:

- After updating my listing, Amazon suddenly requested an invoice to verify my authorization to sell my own branded products.

- I explained (and provided evidence) that I am the brand owner and manufacturer, not a reseller, and attached the official Amazon approval email for my brand and GTIN exemption.

- Despite this, Amazon keeps rejecting my case, asking for an invoice from a supplier listing my brand and proof of supply chain. This does not apply to me, as I am the sole owner and manufacturer.

- My listing has now been deactivated for over two weeks, with no sales and no clear solution from Seller Support.

What I have already done:

- Replied to every case with detailed explanations, attached all Amazon approval emails, photos of my product and packaging, and company registration information.

- Requested escalation to the appropriate internal team for brand owners.

- Waited patiently for responses, but the case keeps being sent back to the “invoice” request.

Impact:

- My business is completely paralyzed, I cannot sell, and I am at risk of losing inventory and ranking.

Questions:

- Has anyone faced this “brand owner blocked by invoice request” situation?

- How did you resolve it if you are the manufacturer/brand owner and not a reseller?

- Any advice on how to get the case escalated or reviewed by the correct Amazon team?

- Is there a way to get direct support for this issue as a brand owner?

Any suggestions or shared experiences would be greatly appreciated.

Thank you in advance for your help!