i have an inbound shipment that was closed with 700+ units missing. I have now opened 3 cases and all of them have not had a single reply in weeks. Seller support are simply not replying at all to all 3 cases.

Can someone please tag a forum seller support member/admin or something to help with my cases?

Case Id 1: 10546237492

Case Id 2: 10542679812

Case Id 3: 10564871902

The last shipment I made to Germany FBA warehouse closed with discrepancies. For some reason all the shipped items are missing.

Case ID: 10704163552

I was told that I will get reply from support in at most 48 hours. It's been 3 days but no replies yet.

Dear Amazon,

Please help to resolve:

I have created a shipment on 10 of september 2024 it came on 12 of december 2024, i.e. 92 days after shipment creation. My carrier is dpd and on their website it is said that shipment is already delivered, but on 10th of december the shipment was closed, thus now my shipment is now lost as I do not see any updates on it.

Shipment ID is FBA15JH19XQH

Please change the status of shipment from "closed" to "inbound" or "to be delivered" or anything else which would allow the goods to be accepted on my inventory

Help