Problem No 'new and used sellers ' option!

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Seller_kksvHDlnpS2FQ

Problem No 'new and used sellers ' option!

Hi there,

Is anyone else having a problem with the mobile app as a customer? Basically although the option of selecting other ‘new and used’ offers is there, you cant actually select it. Therefore the customer can only buy from the seller in the buy box.

This is going to be a major issue for me as I sell books and very rarely get the buy box. Please tell me this is a temporary glitch?

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25 replies
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25 replies
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Seller_f5cnodyVjLD4S

Hi,
AFAIK this is just a glitch and different browsers result in you seeing the other sellers option.
However as for the buy box there is some good news.
Starting in January 2021 (the exact date will be communicated closer to launch), Sellers will be able to feature in the Amazon UK Books New Buy Box. Although only condition ‘New’ books will be eligible.

https://sellercentral-europe.amazon.com/gp/help/help.html/?itemID=G37911&ref_=xx_G37911_a_r112_cont_sgsearch

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Seller_kksvHDlnpS2FQ

Ok, it would appear this glitch is occurring with the Amazon mobile app which is usually downloaded bt customers from google play. I was informed to uninstall and reinstall app and this has resolved the issue.

The worry now is our customers might not realise they have to do this, so they will only ever see the buy box.

Lets hope the Amazon app is updated asap.

10
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Seller_ugiIC6Uads3Rv

This isn’t limited to the app, I’ve had the same issue for the last week on mobile browsers; the only way to see other offers is to highlight the link and open in another window. Tiresome.

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Seller_XrX9BPqGnGQ2M

This glitch was causing grief for a couple of weeks, then righted itself, then glitched again, then righted, then glitched again as of yesterday.
As I write, it appears fixed.
Good grief.

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