KYC Approved but Account Still Suspended! Urgent Request for Amazon Manual Review
Our account has undergone Amazon KYC review and is currently in a suspended state
The Amazon seller's system seems to have a serious bug
Within 24 hours after we submitted the Amazon KYC documents, the system showed that the KYC had been approved, but unfortunately our account is still closed
At present, we are unable to obtain any information regarding the account closure, and we do not even know the reason for the closure
We have been operating legally and paying taxes, and Amazon has withheld and paid 20% of our sales tax on our behalf
At present, this is the busiest period of our business, and the inability to sell has brought us tremendous survival pressure. Our employees and I are currently facing risks to our livelihoods
Unfortunately, we have submitted multiple cases, sent emails, and called customer service, but have yet to receive any solvable solutions or actionable guidance
We can't even know what we did wrong? What are the reasons for our account being suspended?
Therefore, I earnestly request the following:
My issue was intervened by an Amazon verification specialist, rather than automated decision-making.
Any suggestions or experience sharing from other sellers facing this issue
We have invested a lot of time, energy, and resources in selling our products on the Amazon platform. I sincerely hope that Amazon can fairly and quickly resolve this issue, which concerns the livelihoods of dozens of employees in our team
Thanks to everyone
KYC Approved but Account Still Suspended! Urgent Request for Amazon Manual Review
Our account has undergone Amazon KYC review and is currently in a suspended state
The Amazon seller's system seems to have a serious bug
Within 24 hours after we submitted the Amazon KYC documents, the system showed that the KYC had been approved, but unfortunately our account is still closed
At present, we are unable to obtain any information regarding the account closure, and we do not even know the reason for the closure
We have been operating legally and paying taxes, and Amazon has withheld and paid 20% of our sales tax on our behalf
At present, this is the busiest period of our business, and the inability to sell has brought us tremendous survival pressure. Our employees and I are currently facing risks to our livelihoods
Unfortunately, we have submitted multiple cases, sent emails, and called customer service, but have yet to receive any solvable solutions or actionable guidance
We can't even know what we did wrong? What are the reasons for our account being suspended?
Therefore, I earnestly request the following:
My issue was intervened by an Amazon verification specialist, rather than automated decision-making.
Any suggestions or experience sharing from other sellers facing this issue
We have invested a lot of time, energy, and resources in selling our products on the Amazon platform. I sincerely hope that Amazon can fairly and quickly resolve this issue, which concerns the livelihoods of dozens of employees in our team
Thanks to everyone
5 replies
Seller_lO5OCIDrVWXFw
@Sarah_Amzn @Winston_Amazon @Spencer_Amazon @Julia_Amazon @Julia_Amzn @Abella_Amazon
Jonathan_Amazon
Hello @haoqiqiqi_315,
This is Jonathan from Amazon and I want to provide you with some guidance based on your post.
Our account has undergone Amazon KYC review and is currently in a suspended state. Within 24 hours after we submitted the Amazon KYC documents, the system showed that the KYC had been approved, but unfortunately our account is still closed.
Based on my observations from your post, I want to provide you with a sense of direction moving forward.
I understand how concerning this situation must be for you and your team, especially during this busy season. When verification documents are approved but an account remains suspended, this can sometimes occur when there are additional review steps in progress or when certain account information needs further validation.
Here's what I recommend you check right away. Navigate to your Seller Central account and go to Settings > Account Info > Identity Information.
Review this section carefully to see if there are any outstanding items highlighted in red or any additional information being requested. Sometimes the system may require updates to specific details even after initial document approval.
Also check your Performance Notifications section under the Performance tab. Look for any recent communications that may provide specific guidance on what steps are needed next or what information is still under review.
Can you confirm what you're currently seeing in your Identity Information dashboard? Are there any sections still highlighted or requesting updates? Are all sections showing as successfully submitted? This information will help the forums community better understand your specific situation and provide more targeted guidance.
Regards,
Jonathan.
