Can not log into my seller account, PLEASE HELP.
Selling on Amazon for 7-8 years, my cell phone number is not working and can not receive OTP when I try to login. I have 2 computers, one of them was already logged in so I am now connected for now, I need to reset 2 step verification, I tried to reset and uploaded my ID 2 times, it's been 3 days, Amazon did not get back to me. PLEASE HELP.
Soon, Amazon will started asking OTP on my second comp as well and I will be locked out. I have lots of orders to take care of.
MODS, please help urgently.
6 replies
Seller_rI7BZIczK8iAC
If your phone is the problem, install an authenticator app on your computer or on another phone. Take 2-3 hours to read and understand following thread:
No, you don't need to be logged in your account to do this. But YOU have to be the "Primary account manager" and the owner of the primary account manager email. Go verify this (since you have access on one computer) under "Global User permissions" clicking on "Manage rights" right to your email address.
Micah_Amazon
Hello @Seller_PUvF39wyA2nOO,
Thank you for reaching out. I am here to help assist. Recover Your Account after Two-Step Verification Fails
If Two-Step Verification fails and you can't access your account, you can try to recover your account.
To regain access to your account, you'll need to verify your identity by providing a scan or photo of a government-issued identity document. To protect your account, we won't be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you'll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can't sign in, to recover your account:
- Go to Two-Step Verification Account Recovery.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (for example, state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
The verification process can take 1-2 days to complete. We'll email you to confirm once Two-Step Verification has been disabled. You'll then be able to access your account with only your password.
Also, please open a seller support case and share the case ID with me in this thread.
Cheers,
Micah
