8572 Error Issues
Hi,
I import some generic items, no branding and from a few different factories.
I have registered with GS1 almost 10 days ago, trying to add a product as normal and using my new EANs from GS1, putting brand and manufacturer as Generic.
However, I keep getting error 8572?
Have contacted support but bit confused by what they are asking for?
Any help or someone whose had a similar issue?
Thanks,
12 replies
Seller_7VbclcPFFRTnc
thats means there is a conflict with the Brand Name you are putting on the ASIN and the Brand Name registered with GS1
Seller_mepVtO3ckJpmm
So just had this message from Seller Support:
Hello from Amazon Selling Partner Support,
My name is Doulthabad and hope you are doing well.
I understand that you have contacted us regarding the error 8572 while trying to list a product. I am aware of how not being able to list your products might be impacting your business. My apologies for any inconvenience this could cause to you or your business.
We have an update from the investigation team.
If you are using a GS1 certificate, you can list your products with any brand name. If you would like to use the brand name as “Generic” please provide Proof of affiliation with Generic brand.
If this is a brand name used as the product do not have any brand, then you are required to apply for GTIN exemption.
To apply for an Exemption, please use below link
https://sellercentral-europe.amazon.com/gtinx/browserFor more information, please refer to below help page:
How to list products that do not have a GTIN (UPC, EAN, JAN or ISBN) - https://sellercentral-europe.amazon.com/help/hub/reference/G200426310We value your partnership with Amazon and appreciate your patience and cooperation in this matter.
Thank you for contacting us.
Please let us know how we did.
Were you satisfied with the support provided?
How can I provide proof of affiliation with the generic brand?
