Request Removal of Product Review (Fulfilment Related) - ASIN B0DJC74RB9 dated 18 August, 2025
Dear Amazon Community Manager,
I am writing to request the removal of a recent product review on ASIN B0DJC74RB9, dated 18 August 2025. The review states that the item arrived “50% smashed on arrival.”
This issue is directly related to Amazon FBA fulfilment and handling, and not to the quality, performance, or description of the product itself. According to Amazon’s stated guidelines, product reviews that focus solely on delivery, packaging, or fulfilment fall outside the scope of product reviews and are eligible for removal.
I have previously contacted Seller Support and was advised to use the “Report abuse” option, which I have already done. However, the review remains visible and is negatively impacting sales, despite being unrelated to the actual product.
I kindly request that this review be removed or struck through with the note: “This item was fulfilled by Amazon, and we take responsibility for fulfilment experience” so that future customers are not misled about the product’s quality.
Thank you very much for your support and assistance in resolving this matter.
Kind regards,
Request Removal of Product Review (Fulfilment Related) - ASIN B0DJC74RB9 dated 18 August, 2025
Dear Amazon Community Manager,
I am writing to request the removal of a recent product review on ASIN B0DJC74RB9, dated 18 August 2025. The review states that the item arrived “50% smashed on arrival.”
This issue is directly related to Amazon FBA fulfilment and handling, and not to the quality, performance, or description of the product itself. According to Amazon’s stated guidelines, product reviews that focus solely on delivery, packaging, or fulfilment fall outside the scope of product reviews and are eligible for removal.
I have previously contacted Seller Support and was advised to use the “Report abuse” option, which I have already done. However, the review remains visible and is negatively impacting sales, despite being unrelated to the actual product.
I kindly request that this review be removed or struck through with the note: “This item was fulfilled by Amazon, and we take responsibility for fulfilment experience” so that future customers are not misled about the product’s quality.
Thank you very much for your support and assistance in resolving this matter.
Kind regards,
6 replies
Seller_ZVAz3d5lZuGid
I don't use FBA, and I may be wrong in this, but my thought is that if the item arrived smashed, then the error lies with yourself as when you sent your items to the fulfilment centre, they were not properly packaged to prevent any potential damage during the delivery. I assume it is the seller's responsibility to ensure that fragile goods are protected adequately and have undergone the 'drop test'. If I am wrong, then I apologise.
Christine_Amazon
Hi @Seller_JNfkldDckZAUi
I will bring your case to the team in charge for them to review it.
Please know that while I can escalate your case internally, I cannot guarantee any outcome.
As soon as I have more information, I will contact you through here.
Hope you have a great day!
Christine.
