What if a food and commodity safety submission is not approved for review, but the information is genuine?

One of my top selling ASIN's was removed 5 days ago due to a food and product safety issue, I believe this was because of an allergic reaction from a customer although this has never been confirmed (Only confirmed when I tried to list a variant of this product around the same time).

All documents sent to Seller Support, letter from the manufacturer, test reports, product labels etc. The case has been transferred to their internal team for information.

Any advice on how to get this product reinstated? I have lots of subscribe and save subscriptions and obviously the ranking will be destroyed by now. There is nothing wrong with the product, I don't understand how 1 customer report can cause this.

CASE 10953364832

@Seller_XUNeUuvrQDpgP@Seller_DNQGSsdC7DccM@Seller_gAhPNiLrkfTcr

Hello everyone,

I bought a product that I intended to sell on Amazon UK. I could see through using keepa that the product had been available for months (Not a new listing) and that there were no red flags.

I got the product delivered and was about to send it in when i noticed the listing has been taken down by amazon.

This product was just an Aloe Vera cream.

I received a food and product safety policy violation on my account and ive been going back and fourth with seller support for about a month but not getting anywhere.

I've given them CPNP certificates, Test reports, photos of the products packaging.

They've asked for a copy of a declaration of conformity certificate. When i do my research online its saying a cosmetic product doesn't require one?

I've not been given a straight answer to exactly why the listing was removed in the first place. All i can find in their messages is this:

(Removal Reason as per CSI - Simple Reconciled Product Data View). Any ideas what this means and how i resolve this?

Any help would be greatly appreciated