I am trying to send products to the US from the UK, using UPS to sell on amazon. My package was returned with reason "invoice missing from customs doc pouch." I am completing an invoice to attach but there is so much info required that I am not sure what to write.

Who's information should I put in the 'sold to' field?

What info is being asked for under 'total invoice amount'?

Where do I find the Purchase Order number?

Any help appreciated as I complete an invoice and attach it to re-send and hope it doesn't come back again!

David

I have an ongoing case that did not move an inch in the past 4 weeks. One of my products was removed from the market due to safety issue. For the listing reinstatement I needed to provide: Declaration of Conformity, Pictures of the product [and/or] packaging, Instruction of use

It was not from the first try but I was able to submit Pictures of the product packaging, Instruction of use that complied with all the requirements , ie Instruction of use must be translated into each corresponding language according to the country of sales and pictures of the product packaging must show mandatory markings, which in my case was missing a few key points - EU/UK address & CE mark - this was clearly conveyed in the support responses.

However I am now stuck with a DOC that has been drafted according to the requirements outlined in “EU and UK product marking guidance: CE and UKCA marking" guide. The DOC includes everything that it must according to the guide, but submission I receive a response from the support team saying:

“The documentation provided is not sufficient for reinstatement. We are still missing Declaration of Conformity. Not all the applicable Directives and/or Standards are present in the DoC. The DoC provided is not complete. Please work with your supplier/manufacturer to provide an updated document.”upon

There are all the standards that this product complies with listed in the DoC based on the information in the test report.

When trying to get more information about these Directives and/or Standards - I am being ignored and the only reply is “The DoC provided is not complete. Please work with your supplier/manufacturer to provide an updated document”.

Furthermore I listed all the requirements they have for DoC which are numbered in my DoC for them to point out what is missing or “incomplete”, but this is the “assistance” I receive:

“Our team has worked on the same and according to them the Declaration of Conformity provided is not complete. Please work with your supplier/manufacturer to provide an updated document. If you have more questions regarding the compliance of your products please follow the help page given below:

https://sellercentral-europe.amazon.com/help/hub/reference/GUH6FA4XSJ2LZFLY “

I have emailed to managing director and waiting for their response back.

But meanwhile did anybody have such experience and can suggest how to get through with this incomplete DoC?

Thank you guys in advance.

Hello,

We mainly sell in the UK and EU, but we would like to collaborate with a US distributor to establish our brand on Amazon US. We have already sent them a permission link to our brand via the Amazon Brand Registry, which has been granted by Amazon.

How do we ensure the two brands are linked and that they have the same store?

Do we need to connect the US trademark registration/serial number to our existing trademark registration?

Thanks,