Detail Page Removed
Hi,
I received a notice from Amazon because a product for sale in Germany did not have the German language, I would have 2 days to add the local language or the listing would be removed. I put a label with all the details of the product in German but after two days the product was down. Does anyone know how to resolve this type of situation?
Thanks for help
6 replies
Seller_esvgLzKXw2YAl
Are you sure that they didn’t mean the listing itself?
Seller_4TReFkiQ3omJP
Hi,
This is the email received:
This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 11/30/2022, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon’s policies.
Why is this happening?
The product has been identified as a food item missing mandatory information in the local language of the store it is offered in and is therefore not approved for sale. All food products need to comply with the relevant EU and local regulations for both the online Detail Page (DP) and the physical product label. In order to reinstate ASINs that have been suspended, please ensure the label complies with, update the Detail Page to be in line with, all relevant EU and local regulations and provide the following evidence: * Images of product labelling showing all mandatory labelling requirements or a PDF document showing the full compliant product label; and * Confirmation that the images provided show the version of the ASIN label available for the EU stores where it is offered and the detail page images were updated to reflect this label version *EAN code of respective product We can only approve reinstatement for offers, which fulfill relevant legal requirements for EU. Therefore, please make sure that all non-compliances are addressed on both product label and detail page. Additional information can be found in our Seller Help pages: Food & Beverage https://sellercentral.amazon.de/gp/help/help.html?itemID=201744000 EU Regulation on the Provision of Food Information to Consumers https://sellercentral.amazon.de/gp/help/help.html?itemID=201532200
Seller_4TReFkiQ3omJP
The product does not have the German language on the packaging. The only way is a label.
In the supermarket you can find many products like this. I’ve seen many products on Amazon with the details on a label created. In the rules it says that on the page the ingredients must be in the language and it does not say that it cannot be a label. Do you have a link where it says that created labels are not accepted?
Seller_4TReFkiQ3omJP
Here in Portugal there are a lot of products from Brazil or the USA that have the ingredients translated into a label. And of course the products that we send to Amazon warehouses the label is very well stuck and does not come off.
Here’s an explosion of what’s in the supermarket: B07QF5XKF9
For example, Amazon itself has products where there is no image with the ingredients, see these: B000MXX04S / B00AEMUJEQ / B082VPHZZV
These products have the ingredients field filled in but there is no image with ingredients. Do I need to have the ingredients field filled in and the image, or is the ingredients field enough?
If you need both Amazon doesn’t follow the rules if one is enough then my product had the ingredients in text.
