We have a large Account Level Reserve out of the blue on our account and we are unable to disburse any money whatsoever.
Is this amazon wide, or is there something up with our account.
It doesn't say anything about a rolling reserve, just can't disburse whatsoever.
Have you moved onto DD+7?
Same here ..... We haven't been able to make any disbursments since 2 July. There is a small account level reserve but it's only a small percentage of what is there. The "request payment" buttons are greyed out.
Seller Support have not been helpful.
The last email I got about DD+7 was telling me September, so it's not that.
Hello @Seller_5el4WAbBdKX1z, @Seller_saK5Ah2SaNYjL,
Thank you for reaching out.
Please, refer to Extending DD7 Policy Exclusion and follow instruction I have shared there. If you still face issues, reach out to me.
Best regards,
Julia.
I have the same issue and I have been querying this with Amazon and they keep assuring me that this is going to be resolved. No disbursement for 3 weeks and they are holding a large amount in the reserve and its growing. Has anyone been able to get this resolved?
So, it seems that the way this will work now is the following:
What this means is that Amazon are keeping 3 weeks worth of money before you can withdraw it to your bank.
For example, I accumulated £25k in sales last week and today, that £25k has moved into a scheduled payment for 29th July (today being the 15th). From all Amazons communication about DD+7, I has assumed after the DD+7 I would be able to manually withdraw like always.
I built all my preparation into having approx 10 days money being deferred in perpetuity. However, in reality, its held as DD+7 for 10 days and then held for 2 weeks awaiting the automatic payment. Personally I don't think Amazon explained this very well. I knew all about DD+7 but I don't recall seeing anything about manual payment requests being withdrawn and switching to 2 weekly auto payments.
This is going to hit my bank account hard!! Has anyone else got a different experience to the above?