Amazon sending my customers messages that their item is lost?!
I just got this message from a customer…
Hi, i have a note on my orders in my amazon account stating “Your parcel may be lost” and prompting me to contact the seller!
I checked tracking and the parcel was delivered and signed for on 20 September. Why is Amazon sending customers messages like this? Surely it’s just inviting an A-Z?
9 replies
Seller_BuqBvnQW4Pp6T
They’re not sending a message, it’s just the ‘order delivered’ ‘order on its way’ etc that shows on the order history. Of course this system is only really accurate with Amazon shipping- which is simply what we tell the customers if they query it. And does it cause problems, absolutely. Does Amazon care, absolutely not.
Seller_PV0uJnY860fw1
Interesting. For the last 2 weeks I have been getting buyers contacting me asking why their order is showing as being returned to the sender. When checking the tracking with my courier, there is no problem and in each of these cases (about 30-35 so far) the parcel has been delivered as expected. Opened a case with Seller Support with order numbers, tracking numbers and screenshots from the buyers etc. Just waiting on word back. Not had anyone trying it on yet, even though its just inviting an “item not received” claim.
Please can you let us know if you get anywhere with your case??
Seller_DROodOAYHftnc
Well, it doesn’t make sense to me ! - how do Amazon know the parcel ’may’ be lost - what an absolutely ridiculous message to send out.
Seller_zMdVY1OvvxqwA
I recently had a customer leave feedback saying he had received an apology that his order was delayed but he didn’t know why since as it had arrived very promptly. I queried this with him as I certainly hadn’t offered any apology for a delay and he sent me a screenshot of the order in his Amazon account showing it was marked as delayed. It turned out I had made a small error when entering the tracking code so that Amazon’s system had been unable to confirm delivery. If your tracking says the parcel has been delivered it may be worth checking you entered the code correctly against the order on Amazon- assuming that’s something you do manually, of course. If necessary, you can correct the tracking and the message should disappear on the customer side.
