A to Z Claims becuase the customer doesnt want to pay for a return
One of the biggest issues we face are a to z claims by customers who don't want to pay for the return's labels, they say the wrong product was sent or its defective and are vague about the problem and this just after opening up a return and being told we do not provide returns labels.
The itmes sent were not defective and the customer received exactly what they ordered
A to Z Claims becuase the customer doesnt want to pay for a return
One of the biggest issues we face are a to z claims by customers who don't want to pay for the return's labels, they say the wrong product was sent or its defective and are vague about the problem and this just after opening up a return and being told we do not provide returns labels.
The itmes sent were not defective and the customer received exactly what they ordered
11 replies
Seller_76AUwmqvSyRIM
Very annoying. I'm waiting for one now as the customer wants a free label and they have contacted customer service a couple of times.
They came back saying "give them a free label or else A to Z would be filed on you."
Very unpleasant. I complained to the MD's office about the language which is definitely not the customer's.
Seller_IQo80d99W2DzP
Providing Buyers with this link sometimes helps. Amazon will not remove bad feedback for not giving into the blackmail either!
Amazon CS 'should' but won't be trained to tell Buyers about Amazon Policies, and that return postage is to be paid by them, afterall, the Seller loses by paying shipping, plus Amazon refund processing fees as Amazon don't lose out on their x policies of able to send an item back bought on 1st November, the following January 31st.
AMAZON SPECIFY - Marketplace Returns, LINK: https://www.amazon.co.uk/gp/help/customer/display.html?ref_=hp_left_v4_sib&nodeId=GV38326YW5JX9V9X AMAZON shows: Sellers may issue full or partial refunds for an order as described on this page. Sellers can't charge a restocking fee during the initial returns period or if a product is returned because it's faulty. Refunds are typically processed by Amazon.co.uk Marketplace within 1 week of the Seller's request. The funds will be deposited back in your debit/credit card account and Amazon.co.uk will send you confirmation of the refund via e-mail.
Refunds
Note:
• Sellers are only required to refund standard postage charges corresponding to the least expensive delivery method offered by them.
• When the seller collects an item, the seller has the right to recover the standard costs of collection from you.
• If you use a personalized prepaid return label, the seller is entitled to deduct the return postage from your refund.
Seller_0ujDo2icJlVGS
amazon always protect the buyer regardless. A-Z team decision 99% against the seller. I have lost a lot from A-Z claim. Even when buyer got the product and did not return.Amazon policy says buyer must return the product in order to have a refund. I asked the buyer to return the product fr refund whom wanted refund without retuning the product and he opens a A-Z and A-Z team refund him full, for the product and also refund him the second product too which had no issue. I would rate a case and send it to the team who is over A-Z team and hope you can get a fair decision.
Joey_Amazon
Hello @Seller_ApjrcEftlwp8V,
Thank you for posting here at the Seller Forums and sharing your insights regarding the claims process. You bring up a solid argument and I will be sure to share this information with our partner team.
If you have a specific claim/order you would like us to review, please share the information here.
Sincerely,
Joey
Seller_0XWc3TbYeT9US
If they claim something is faulty to get a prepaid label, and when it comes back it is not faulty, reduce the refund by the cost of the label (plus anything else if it's been reduced in value through use, etc. Also report customer to Account Health for a violation of returns policy. If you then get an A-Z Claim advise that it was not faulty, the customer had not entitlement to a free return so a valid deduction was made in accordance with Amazon Returns Policy. We have a decent success rate on A-Z claims for this type of thing.
Seller_EXwt7GyQDq9DX
1st : amazon is the biggest scam and fraud of this century.
2nd : customers are on second level
